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- Tasks: Resolve complex IT issues and lead client onboarding projects in a fast-paced environment.
- Company: Join an award-winning Managed Service Provider in Norwich.
- Benefits: Competitive salary, professional development, and a dynamic work culture.
- Why this job: Make a real impact by solving challenging problems and mentoring others.
- Qualifications: Experience in IT support, Azure, networking, and device management.
- Other info: Great opportunities for career growth and skill enhancement.
The predicted salary is between 36000 - 60000 £ per year.
We're currently recruiting for a 3rd Line IT Technician to join an award winning MSP in Norwich. As a senior technical escalation point responsible for resolving complex infrastructure, networking, and endpoint management issues across a managed services customer base. The role has strong ownership of Azure infrastructure, networking, and Microsoft Intune device management, supporting escalations from 2nd line engineers and delivering onboarding and project work for new and existing clients. You will operate in a fast paced MSP environment, balancing reactive escalations with proactive improvement, automation, and project delivery.
Key Responsibilities- Escalations Advanced Support
- Serve as the final escalation point for high-severity incidents (P1/P2) from 2nd line support.
- Lead investigations to resolve complex issues, performing root cause analysis (RCA) and implementing lasting solutions.
- Maintain high-quality knowledge base articles and runbooks for internal and client use.
- Networking
- Troubleshoot and configure networking components, including switches, routers, and firewalls.
- Manage: VLANs, inter-VLAN routing, DHCP, and DNS.
- Site-to-site and remote access VPNs (IPSec/SSL).
- SD-WAN and multi-site connectivity.
- Optimize wireless network performance and deployment.
- Use packet captures, logs, and monitoring tools to diagnose intricate network issues.
- Azure Infrastructure Networking
- Design, deploy, and manage Azure IaaS solutions, including Virtual Machines, storage, availability sets/zones, and disaster recovery.
- Configure and support Azure networking: VNets, peering, NSGs/ASGs, UDRs.
- Azure Firewall, Bastion, Private Endpoints, and Private DNS.
- Facilitate hybrid connectivity between on-premises and Azure environments.
- Ensure security, governance, and cost management best practices are applied.
- Microsoft Intune Endpoint Management
- Design, implement, and manage device enrollments for Windows (Azure AD Join Hybrid Join), iOS, iPadOS, Android, and macOS devices.
- Develop and maintain configuration profiles, compliance policies, security baselines, and conditional access integrations.
- Oversee application deployment, updates, and remediation.
- Troubleshoot advanced Intune issues escalated from 2nd line engineers.
- Manage Windows Autopilot deployments and device lifecycle processes.
- Align endpoint management practices with Zero Trust and security best practices.
- Projects Client Onboarding
- Lead technical delivery for client onboardings, covering: Discovery, audits, standardization, and remediation.
- Documentation and service handover.
- Drive infrastructure and endpoint-related projects, including: Intune migrations and standardization.
- On-premises to Azure migrations.
- Network refreshes and firewall replacements.
- Service Improvement Mentorship
- Identify recurring issues and contribute to problem management processes.
- Mentor 2nd line engineers, particularly in areas such as Intune, Azure, and networking, helping them build technical expertise.
3rd Line IT Technician in Norwich employer: Contract Personnel Ltd
Contact Detail:
Contract Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line IT Technician in Norwich
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It's a great way to connect with potential employers and show off your passion for IT.
✨Tip Number 2
Showcase your skills online! Create a LinkedIn profile that highlights your experience with Azure, networking, and Intune. Share articles or insights related to the latest tech trends to get noticed.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions. Be ready to discuss your experience with troubleshooting complex issues and managing Azure infrastructure.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a better chance to stand out from the crowd.
We think you need these skills to ace 3rd Line IT Technician in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 3rd Line IT Technician role. Highlight your experience with Azure, networking, and Microsoft Intune. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We love seeing candidates who can demonstrate their ability to perform root cause analysis and implement lasting solutions.
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through! A bit of your unique voice can make your application stand out from the crowd.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Contract Personnel Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Azure infrastructure, networking, and Microsoft Intune. Be ready to discuss specific scenarios where you've resolved complex issues or led investigations. The more examples you can provide, the better!
✨Showcase Your Problem-Solving Skills
Prepare to talk about your approach to troubleshooting high-severity incidents. Think of a time when you performed root cause analysis and implemented a lasting solution. This will demonstrate your ability to handle escalations effectively.
✨Familiarise Yourself with Networking Concepts
Since the role involves configuring networking components, ensure you understand VLANs, DHCP, DNS, and VPNs. Be ready to explain how you've optimised network performance in past roles, as this will show your practical experience.
✨Emphasise Mentorship and Teamwork
As a senior technician, you'll be expected to mentor 2nd line engineers. Share your experiences in guiding others, particularly in areas like Intune and Azure. Highlighting your collaborative spirit will resonate well with the interviewers.