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- Tasks: Help customers update their personal safety alarm settings with friendly support.
- Company: Join a caring team focused on customer service in a relaxed office environment.
- Benefits: Enjoy a competitive pay of £13.25 per hour and free on-site parking.
- Why this job: Make a real difference by assisting older adults in a supportive role.
- Qualifications: Confident communicators who are patient and enjoy helping others.
- Other info: Full training provided; no sales involved, just genuine support.
Location: West Norwich
Duration: End of June – End of July
Pay: £13.25 per hour
We’re looking for 2 friendly and reliable people to join our client’s team on a temporary basis to help with a customer-focused project that requires care and attention.
What you’ll be doing:
- Calling existing customers to help them update their personal safety alarm settings.
- Explaining a simple process in a calm, friendly manner.
- Calling them back once they’re ready, guiding them through the final step.
- Logging the update on a system and spreadsheet once complete.
Who we need:
- Confident communicators who are patient, clear, and warm.
- People who genuinely enjoy speaking to others – many of the customers will be older adults who may need a little extra time and reassurance.
- You must be available for the full duration of the project.
- No sales – just helpful support.
- Easy, straightforward tasks with full training provided.
- Beautiful open-plan office with a relaxed atmosphere and a communal kitchen.
- Free parking on-site.
If this sounds like a great fit for you, we’d love to hear from you!
For more information please get in touch - Sarahcpl.uk or 07979 594643
Customer Service Operative employer: Contract Personnel Ltd
Contact Detail:
Contract Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operative
✨Tip Number 1
Show your enthusiasm for helping others during any interactions you have with us. Since this role involves assisting older adults, demonstrating a genuine interest in providing support can set you apart from other candidates.
✨Tip Number 2
Practice your communication skills before applying. Since the job requires clear and patient communication, consider role-playing scenarios where you explain processes to friends or family to build your confidence.
✨Tip Number 3
Familiarise yourself with common customer service scenarios. Understanding how to handle various situations can help you feel more prepared and capable when discussing your approach to customer interactions during the interview.
✨Tip Number 4
Be ready to discuss your availability and commitment to the project duration. Since this is a temporary role, showing that you can fully commit from end of June to end of July will demonstrate reliability and dedication to the position.
We think you need these skills to ace Customer Service Operative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service and your ability to communicate effectively, especially with older adults.
Tailor Your CV: Make sure your CV reflects your customer service skills and any previous experience that aligns with the role. Emphasise your communication skills and any experience you have working with vulnerable populations.
Craft a Personalised Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention why you are interested in this specific position and how your skills make you a great fit for the team. Be sure to convey your friendly and patient nature.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for a customer service role.
How to prepare for a job interview at Contract Personnel Ltd
✨Show Your Communication Skills
As a Customer Service Operative, clear and friendly communication is key. During the interview, demonstrate your ability to explain concepts simply and calmly, as this will reflect how you would interact with customers.
✨Emphasise Patience and Empathy
Given that many customers will be older adults, it's important to convey your patience and understanding. Share examples from past experiences where you've successfully supported someone who needed extra time or reassurance.
✨Familiarise Yourself with the Role
Before the interview, take some time to understand the specific tasks involved in the role. Being able to discuss how you would handle updating personal safety alarm settings will show your preparedness and genuine interest in the position.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the project and the team environment. This not only shows your enthusiasm for the role but also helps you gauge if the workplace culture aligns with your values.
