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For Companies At a Glance
- Tasks: Join a dynamic team to provide top-notch optical services and assist customers with their needs.
- Company: Independent opticians focused on excellent customer service and teamwork.
- Benefits: Gain valuable experience in retail, flexible hours, and opportunities for growth.
- Why this job: Make a difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Retail or customer service experience; passion for optics is a plus.
- Other info: Opportunity to work Saturdays and enhance your career in the optical field.
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity to join an independent Opticians. The role is to work as part of the practice team in the delivery of first-class services, showing excellent understanding of customer needs as well as being motivated in achieving sales. This role would suit someone from a retail/customer service background with an interest in developing and understanding of optical dispensing.
KEY RESPONSIBILITIES- Customer / Patient
- Meet and greet patients as they come into the practice and register them, as required.
- Assist patients with enquiries and appointments.
- Announce patient appointments and hand over / coordinate patients.
- Allocate contact lenses and handle associated queries and Direct Debit arrangements, where appropriate.
- Assist with minor adjustment and fitting requirements such as nose pads etc. where appropriate.
- Provide patients with pricing information in relation to glasses and contact lenses.
- Pre-screen, take pressures and fields, take retinal photography and OCT, once training is received.
- Administration
- Answer the telephones and deal with enquiries and appointments.
- Operate the cash till and handle cash, electronic and cheque transactions.
- Cash up and bank branch takings.
- Check emails daily and respond or refer to the Practice Manager appropriately.
- Prepare and send off NHS returns.
- Maintain all required records and databases.
- Prepare and issue correspondence, as required.
- Undertake filing activities.
- Order stock, including contact lenses and lenses for spectacles.
- Check standing orders for contact lenses.
- Coordinate postal duties.
- Assisting in Dispensing
- Offer the customer general advice and guidance.
- Implement minor repairs to frames.
- Carry out OCT, retinal photography, tonometry and visual field tests supplementary to an eye examination and to alert the optometrist to any unusual/abnormal features identified through these processes.
- Keep appropriate records and report to the Practice Manager as required.
- Selling & Customer Relationship Management
- Maximise sales whilst minimising costs to ensure the achievement of specified margins and targets.
- Ascertain the wants and needs of each customer.
- Recommend, select and help locate or obtain merchandise based on customer needs and wants.
- Describe merchandise and explain its use, benefits, operation and care to customers.
- Maintain knowledge of current sales and promotions as well as policies regarding payment, exchanges and security.
- Serve customers, bag and package purchases.
- Observe and identify security risks and theft and to prevent and attend to these occurrences appropriately.
- Ensure that the practice always provides excellent customer service, meeting and - where possible - exceeding customer expectations.
- Manage enquiries, complaints, refunds etc., as required.
There will be a requirement to work some Saturdays.
Optical Assistant in Wymondham employer: Contract Personnel Limited
Contact Detail:
Contract Personnel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant in Wymondham
✨Tip Number 1
Get to know the company! Research the independent opticians you're applying to. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions related to customer service and sales. Think about how your past experiences can relate to the role of an Optical Assistant, and be ready to share those stories.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable when you walk into the practice for your interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Optical Assistant in Wymondham
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in retail or customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Optical Assistant role. Mention how your background aligns with our needs and why you’re excited about this opportunity.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Contract Personnel Limited
✨Know Your Stuff
Familiarise yourself with optical terminology and common customer queries. Brush up on the basics of optical dispensing and be ready to discuss how you can assist patients with their needs.
✨Showcase Your Customer Service Skills
Prepare examples from your previous retail or customer service roles where you went above and beyond for a customer. Highlight your ability to handle enquiries, complaints, and how you ensure a positive experience for every patient.
✨Demonstrate Team Spirit
This role is all about working as part of a team. Be ready to share experiences where you collaborated with others to achieve a common goal, especially in a busy environment like an optician's practice.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. It shows that you take the opportunity seriously and are ready to represent the practice well.
