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- Tasks: Manage repair requests and ensure smooth delivery of property services.
- Company: Family-run building and maintenance company with a friendly team.
- Benefits: Supportive environment, training opportunities, and career growth.
- Why this job: Join a people-focused team and make a real difference in customer service.
- Qualifications: Customer service experience and strong organisational skills.
- Other info: Full-time role, Monday to Friday, 9am - 5pm.
The predicted salary is between 28800 - 43200 £ per year.
Contract Personnel are delighted to be recruiting for a family-run business based a few miles outside of Kings Lynn, who are an established and reputable building and maintenance company. This is a great opportunity to join a friendly team, who pride themselves on their strong customer service skills and proactive attitude, to play a key role in supporting the smooth delivery of property repair services.
Role Overview
The Repairs Scheduler / Planner will be the first point of contact for customers, responsible for handling repair requests and ensuring enquiries are managed efficiently, professionally, and with care. This is a fast-paced role that requires excellent organisational skills and the ability to juggle multiple priorities. This is a full-time, permanent position. Monday to Friday. 9am - 5pm.
Key Responsibilities
- Log, prioritise, and assign repair requests to the appropriate teams.
- Respond to customer enquiries via phone and email in a timely and courteous manner.
- Maintain accurate and up-to-date customer records.
- Coordinate and manage operative schedules.
- Escalate urgent or priority issues as required.
- Route incoming calls to relevant team members.
- Follow up with customers to ensure queries and issues are resolved.
Ideal Candidate
- Confident using Word, Excel, and general office systems.
- Previous experience in a customer service or call centre environment.
- Excellent communication and listening skills.
- Strong problem-solving skills and keen attention to detail.
- Highly organised, with the ability to manage a varied workload.
- Calm under pressure and adaptable to changing situations.
- A collaborative team player with initiative and sound judgment.
What’s on Offer
- A supportive and friendly working environment.
- Opportunities for training and professional development.
- The chance to be part of a growing and well-regarded company.
If you’re enthusiastic about providing exceptional service and want to contribute to a professional, people-focused team, this could be the perfect role for you.
Repairs Scheduler / Planner employer: Contract Personnel Limited
Contact Detail:
Contract Personnel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Scheduler / Planner
✨Tip Number 1
Get to know the company! Research their values and culture. When you understand what makes them tick, you can tailor your approach and show them you're a perfect fit for their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being clear and confident in your conversations is key. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple priorities in the past. This will demonstrate that you can handle the fast-paced nature of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you need help.
We think you need these skills to ace Repairs Scheduler / Planner
Some tips for your application 🫡
Show Your Organisational Skills: As a Repairs Scheduler / Planner, being organised is key! Make sure your application highlights any experience you have in managing multiple tasks or priorities. We want to see how you can juggle responsibilities like a pro!
Customer Service is King: Since you'll be the first point of contact for customers, it's crucial to showcase your customer service skills. Share examples of how you've handled enquiries or resolved issues in previous roles. We love a good story about going the extra mile!
Be Professional and Courteous: Your written application should reflect the professionalism we value at StudySmarter. Use clear and polite language, and make sure to proofread for any typos or errors. A polished application shows us you care about the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Contract Personnel Limited
✨Know the Company
Before your interview, take some time to research the family-run business and its values. Understanding their commitment to customer service and proactive attitude will help you align your answers with what they’re looking for.
✨Showcase Your Organisational Skills
As a Repairs Scheduler / Planner, you'll need to juggle multiple priorities. Prepare examples from your past experiences where you successfully managed a busy workload or resolved scheduling conflicts to demonstrate your organisational prowess.
✨Practice Your Communication Skills
Since this role involves responding to customer enquiries, practice articulating your thoughts clearly and courteously. Consider doing mock interviews with a friend to refine your communication style and ensure you come across as confident and professional.
✨Prepare for Problem-Solving Scenarios
Think of potential scenarios you might face in the role, such as handling an urgent repair request or a difficult customer. Be ready to discuss how you would approach these situations, showcasing your problem-solving skills and calmness under pressure.