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- Tasks: Handle repair requests and ensure smooth delivery of property repair services.
- Company: Family-run building and maintenance company with a strong customer service focus.
- Benefits: Supportive environment, training opportunities, and career growth.
- Why this job: Join a friendly team and make a real difference in customer service.
- Qualifications: Experience in customer service, excellent communication, and organisational skills.
- Other info: Full-time role, Monday to Friday, 9am - 5pm.
The predicted salary is between 30000 - 42000 £ per year.
Contract Personnel are delighted to be recruiting for a family-run business based a few miles outside of Kings Lynn, who are an established and reputable building and maintenance company. This is a great opportunity to join a friendly team, who pride themselves on their strong customer service skills and proactive attitude, to play a key role in supporting the smooth delivery of property repair services. Role Overview The Repairs Administrator will be the first point of contact for customers, responsible for handling repair requests and ensuring enquiries are managed efficiently, professionally, and with care. This is a fast-paced role that requires excellent organisational skills and the ability to juggle multiple priorities. This is a full-time, permanent position. Monday to Friday. 9am – 5pm. Key Responsibilities Log, prioritise, and assign repair requests to the appropriate teams. Respond to customer enquiries via phone and email in a timely and courteous manner. Maintain accurate and up-to-date customer records. Coordinate and manage operative schedules. Escalate urgent or priority issues as required. Route incoming calls to relevant team members. Follow up with customers to ensure queries and issues are resolved. Ideal Candidate Confident using Word, Excel, and general office systems. Previous experience in a customer service or call centre environment Excellent communication and listening skills. Strong problem-solving skills and keen attention to detail. Highly organised, with the ability to manage a varied workload. Calm under pressure and adaptable to changing situations. A collaborative team player with initiative and sound judgment. What’s on Offer A supportive and friendly working environment. Opportunities for training and professional development. The chance to be part of a growing and well-regarded company. If you’re enthusiastic about providing exceptional service and want to contribute to a professional, people-focused team, this could be the perfect role for you. Contact Rosie at Contract Personnel for more details today
Repairs Administrator employer: Contract Personnel Limited
Contact Detail:
Contract Personnel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Administrator
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach. When you apply through our website, mention something specific about them that resonates with you.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, be ready to showcase your friendly and professional manner in any interviews or calls.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks in the past. This will help demonstrate that you can handle the fast-paced nature of the job.
✨Tip Number 4
Follow up after applying! A quick email or call to express your enthusiasm can set you apart from other candidates. We love seeing proactive applicants!
We think you need these skills to ace Repairs Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and organisational skills. We want to see how you can juggle multiple priorities, just like the role requires!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Tell us why you're excited about joining our friendly team and how your skills align with the Repairs Administrator role.
Showcase Your Communication Skills: Since you'll be the first point of contact for customers, it's crucial to demonstrate your excellent communication skills in your application. Keep it clear, concise, and professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Contract Personnel Limited
✨Know the Company
Before your interview, take some time to research the family-run business and its values. Understanding their commitment to customer service and proactive attitude will help you align your answers with what they’re looking for.
✨Showcase Your Organisational Skills
Since the role requires excellent organisational skills, prepare examples from your past experiences where you successfully managed multiple priorities. This will demonstrate your ability to juggle tasks effectively in a fast-paced environment.
✨Practice Customer Interactions
As the first point of contact for customers, it’s crucial to show that you can handle enquiries professionally. Role-play common customer scenarios with a friend to refine your communication and problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
