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For Companies At a Glance
- Tasks: Handle repair requests and ensure smooth delivery of property services.
- Company: Family-run building and maintenance company with a strong customer service focus.
- Benefits: Supportive environment, training opportunities, and a chance to grow with the company.
- Why this job: Join a friendly team and make a real difference in customer service.
- Qualifications: Experience in customer service, excellent communication, and organisational skills.
- Other info: Full-time role with a Monday to Friday schedule, 9am to 5pm.
The predicted salary is between 28800 - 43200 £ per year.
Contract Personnel are delighted to be recruiting for a family‑run business based a few miles outside of Kings Lynn, who are an established and reputable building and maintenance company.
This is a great opportunity to join a friendly team, who pride themselves on their strong customer service skills and proactive attitude, to play a key role in supporting the smooth delivery of property repair services.
Role Overview
The Repairs Administrator will be the first point of contact for customers, responsible for handling repair requests and ensuring enquiries are managed efficiently, professionally, and with care. This is a fast‑paced role that requires excellent organisational skills and the ability to juggle multiple priorities.
This is a full‑time, permanent position.
Monday to Friday.
9am – 5pm.
Key Responsibilities
- Log, prioritise, and assign repair requests to the appropriate teams.
- Respond to customer enquiries via phone and email in a timely and courteous manner.
- Maintain accurate and up‑to‑date customer records.
- Coordinate and manage operative schedules.
- Escalate urgent or priority issues as required.
- Route incoming calls to relevant team members.
- Follow up with customers to ensure queries and issues are resolved.
Ideal Candidate
- Confident using Word, Excel, and general office systems.
- Previous experience in a customer service or call centre environment
- Excellent communication and listening skills.
- Strong problem‑solving skills and keen attention to detail.
- Highly organised, with the ability to manage a varied workload.
- Calm under pressure and adaptable to changing situations.
- A collaborative team player with initiative and sound judgment.
What s on Offer
- A supportive and friendly working environment.
- Opportunities for training and professional development.
- The chance to be part of a growing and well‑regarded company.
If you re about providing exceptional service and want to contribute to a professional, people‑focused team, this could be the perfect role for you.
Contact Rosie at Contract Personnel for more details today!
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Repairs Administrator employer: Contract Personnel Limited
Contact Detail:
Contract Personnel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Administrator
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach. When you apply through our website, mention what excites you about their customer service focus.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, role-play common scenarios with a friend. This will help you feel more confident when handling enquiries.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple priorities in the past. This will demonstrate your ability to juggle tasks effectively during interviews.
✨Tip Number 4
Follow up after applying! A quick email or call to express your enthusiasm can set you apart. Remember, we love seeing candidates who are proactive and genuinely interested in the role.
We think you need these skills to ace Repairs Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and organisational skills. We want to see how you can juggle multiple priorities, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Repairs Administrator role and how your skills align with what we’re looking for. Keep it friendly and professional, just like us!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Be clear, concise, and courteous in your language – it’s all about making a great first impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Contract Personnel Limited
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Repairs Administrator, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've successfully handled customer enquiries or resolved issues. Highlight your communication skills and how you maintain professionalism under pressure.
✨Demonstrate Organisational Skills
This role requires juggling multiple priorities, so be ready to discuss how you stay organised. Bring up specific tools or methods you use to manage your workload, such as task lists or scheduling software. This will reassure them that you can handle the fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
