At a Glance
- Tasks: Be the go-to person for customers with phone and internet issues.
- Company: Join a leading IT company with a supportive operations team.
- Benefits: Full training, career development, and a chance to work in telecoms.
- Other info: Perfect for those passionate about technology and customer service.
- Why this job: Kickstart your career in telecoms with hands-on experience and growth opportunities.
- Qualifications: Strong communication skills and a positive attitude; no telecoms experience needed.
The predicted salary is between 22000 - 28000 £ per year.
Contract Personnel is seeking a motivated and customer‑focused individual to join the operations team of a leading IT company as a Junior Operations Coordinator. This entry‑level role is an excellent opportunity for someone starting a career in telecommunications, with full training and ongoing support provided.
Key Responsibilities
- Serve as the first point of contact for customers reporting phone, broadband, and Wi‑Fi issues
- Log and manage customer faults accurately
- Provide basic troubleshooting support via phone, email, and service systems
- Escalate complex issues to internal teams or suppliers when required
- Keep customers updated on fault progress in a professional and timely manner
- Support the operations team with service checks, diagnostics, and administrative tasks
Desired Skills & Attributes
- Strong communication and customer service skills
- Organised with good problem‑solving ability
- Positive attitude and willingness to learn
- Basic IT skills, including Microsoft Office and email
- Ability to work independently and as part of a team
- Interest in telecoms, technology, or technical support
Experience & Qualifications
- No previous telecoms experience is required as full training is provided.
- Previous customer service or administration experience is advantageous.
Why This Role
This role provides hands‑on experience in the telecoms industry, offering a clear pathway to develop technical knowledge and operational support skills in a growing sector. This would be the ideal role for someone looking to get into first‑line support, or someone from a customer service background with an interest in IT/telecoms.
Junior Telecoms Support & Operations Coordinator in Norwich employer: Contract Personnel Limited
Join a dynamic and supportive team at a leading IT company, where your role as a Junior Telecoms Support & Operations Coordinator will be the perfect launchpad for your career in telecommunications. With comprehensive training, a strong emphasis on employee development, and a collaborative work culture, you'll have the opportunity to grow your skills while making a meaningful impact on customer satisfaction in a thriving industry.
Contact Details:
Contract Personnel Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Junior Telecoms Support & Operations Coordinator in Norwich
✨Tip Number 1
Get to know the company! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about customer interaction, try role-playing common scenarios with a friend or family member. It’ll boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Junior Telecoms Support & Operations Coordinator in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights any customer service experience and skills that match the job description. We want to see how you can bring your positive attitude and problem-solving abilities to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Tell us why you're excited about the Junior Telecoms Support role and how your interests align with our operations team. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in the telecoms industry!
How to prepare for a job interview at Contract Personnel Limited
✨Know Your Stuff
Familiarise yourself with basic telecoms concepts and common issues customers face. This will help you answer questions confidently and show your genuine interest in the industry.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Use examples from past experiences where you successfully resolved issues or helped customers.
✨Be Organised
Prepare a list of questions to ask during the interview. This shows you're proactive and interested in the role. Plus, it helps you gather important information about the company and team dynamics.
✨Emphasise Your Willingness to Learn
Highlight your eagerness to develop new skills and adapt to challenges. Mention any relevant courses or self-study you've done related to IT or telecoms to demonstrate your commitment.
