At a Glance
- Tasks: Lead the Technical Support team and manage IT infrastructure for a dynamic company.
- Company: Join a leading recruitment agency with a strong presence in East Anglia.
- Benefits: Competitive salary, free on-site parking, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and cyber security.
- Why this job: Make a real impact by driving innovation and improving IT operations.
- Qualifications: 5+ years in IT infrastructure, strong communication, and technical skills required.
We are seeking an experienced and proactive IT Operations Manager to join an IT team and provide leadership and direction to the Technical Support function. This is an exciting opportunity for a skilled IT professional to play a key role in managing and supporting the companies' technical infrastructure, whilst working alongside the Infrastructure Manager. The successful candidate will help ensure the delivery of secure, reliable, and effective IT services across the business while supporting both internal and external customers. The role will also be responsible for maintaining robust cyber security measures, ensuring systems and processes align with industry best practice and organisational security standards. You will contribute to the strategic development of infrastructure services, driving innovation and identifying technology opportunities that deliver real business value.
Location: Norwich City Centre (free on-site parking provided)
Hours: Full-time 35 hours per week, Monday-Friday
Salary: £50,000 PA DOE
Key Responsibilities:
- Lead and support the Technical Support team
- Manage and maintain core IT infrastructure and services
- Ensure adherence to cyber security standards and best practices
- Oversee infrastructure change planning and implementation
- Work closely with third-party suppliers and service providers
- Support the ongoing development and improvement of IT operations
- Provide timely and effective technical support to users
- Carry out out-of-hours maintenance when required
Essential Skills & Experience:
- Minimum 5 years' recent and relevant IT infrastructure experience
- Previous experience managing external suppliers and internal team members
- Strong experience in change planning and implementation
- Excellent verbal and written communication skills
- Strong technical knowledge of:
- VMware server and desktop virtualisation
- Windows Server and Desktop operating systems
- Active Directory and Group Policy
- Networking technologies including routers, switches, firewalls, VLANs and IP routing
- Microsoft 365 Exchange
- Ability to work effectively under pressure
- Willingness to undertake out-of-hours maintenance when necessary
- Experience working with ISO/IEC 27001 standards
About You:
You will be a motivated and forward-thinking IT professional with a strong technical background and a collaborative approach. You'll enjoy solving problems, supporting others, and helping drive continuous improvement across IT operations and security. If you are looking for an opportunity to make a real impact within a dynamic environment, we would love to hear from you.
IT Operations Manager in Norwich employer: Contract Personnel Limited
At Contract Personnel, we pride ourselves on being a supportive and dynamic employer, offering our IT Operations Manager the chance to thrive in a collaborative environment located in the heart of Norwich City Centre. With a strong focus on employee growth, we provide opportunities for professional development and innovation, alongside benefits such as free on-site parking and a commitment to maintaining robust cyber security measures. Join us to make a meaningful impact while enjoying a fulfilling work-life balance in a company that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, and engage with industry professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its tech stack. Familiarise yourself with their current projects and challenges. This will help you tailor your responses and show that you're genuinely interested in contributing to their success.
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out to companies you admire, even if they’re not advertising roles. A well-crafted email expressing your interest can open doors and lead to opportunities that aren’t publicly listed.
✨Tip Number 4
Apply through our website for the best chance of landing that IT Operations Manager role. We make it easy for you to showcase your skills and experience directly to the hiring team, so don’t miss out on this opportunity!
We think you need these skills to ace IT Operations Manager in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Operations Manager role. Highlight your relevant experience, especially in managing IT infrastructure and leading teams. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your past achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Technical Skills:Don’t forget to highlight your technical expertise! Mention your experience with VMware, Windows Server, and cyber security standards. We’re keen to see how your skills can contribute to our IT operations.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Contract Personnel Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around VMware, Windows Server, and networking technologies. Be ready to discuss how you've managed IT infrastructure in the past and any specific challenges you've overcome.
✨Showcase Your Leadership Skills
As an IT Operations Manager, you'll need to lead a team. Prepare examples of how you've successfully managed teams or projects before. Highlight your ability to motivate others and drive improvements in IT operations.
✨Understand Cyber Security Standards
Familiarise yourself with ISO/IEC 27001 standards and be prepared to discuss how you've implemented cyber security measures in previous roles. This will show that you take security seriously and understand its importance in IT operations.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about their current IT challenges or future projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
