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For Companies At a Glance
- Tasks: Join a vibrant team to deliver top-notch optical services and assist customers with their needs.
- Company: Independent opticians focused on exceptional customer care and teamwork.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Why this job: Be part of a dynamic practice where you can make a real difference in people's lives.
- Qualifications: Retail or customer service experience; passion for learning about optical dispensing.
- Other info: Flexible hours with some Saturday work; perfect for students looking to gain experience.
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity to join an independent Opticians. The role is to work as part of the practice team in the delivery of first-class services, showing excellent understanding of customer needs as well as being motivated in achieving sales. This role would suit someone from a retail/customer service background with an interest in developing and understanding of optical dispensing.
KEY RESPONSIBILITIES- Customer / Patient
- Meet and greet patients as they come into the practice and register them, as required.
- Assist patients with enquiries and appointments.
- Announce patient appointments and hand over/coordinate patients.
- Allocate contact lenses and handle associated queries and Direct Debit arrangements, where appropriate.
- Assist with minor adjustment and fitting requirements such as nose pads etc. where appropriate.
- Provide patients with pricing information in relation to glasses and contact lenses.
- Pre-screen, take pressures and fields, take retinal photography and OCT, once training is received.
- Administration
- Answer the telephones and deal with enquiries and appointments.
- Operate the cash till and handle cash, electronic and cheque transactions.
- Cash up and bank branch takings.
- Check emails daily and respond or refer to the Practice Manager appropriately.
- Prepare and send off NHS returns.
- Maintain all required records and databases.
- Prepare and issue correspondence, as required.
- Undertake filing activities.
- Order stock, including contact lenses and lenses for spectacles.
- Check standing orders for contact lenses.
- Coordinate postal duties.
- Assisting in Dispensing
- Offer the customer general advice and guidance.
- Implement minor repairs to frames.
- Carry out OCT, retinal photography, tonometry and visual field tests supplementary to an eye examination and to alert the optometrist to any unusual/abnormal features identified through these processes.
- Keep appropriate records and report to the Practice Manager as required.
- Selling & Customer Relationship Management
- Maximise sales whilst minimising costs to ensure the achievement of specified margins and targets.
- Ascertain the wants and needs of each customer.
- Recommend, select and help locate or obtain merchandise based on customer needs and wants.
- Describe merchandise and explain its use, benefits, operation and care to customers.
- Maintain knowledge of current sales and promotions as well as policies regarding payment, exchanges and security.
- Serve customers, bag and package purchases.
- Observe and identify security risks and theft and to prevent and attend to these occurrences appropriately.
- Ensure that the practice always provides excellent customer service, meeting and – where possible – exceeding customer expectations.
- Manage enquiries, complaints, refunds etc, as required.
There will be a requirement to work some Saturdays.
Optical Assistant in Norfolk employer: Contract Personnel Limited
Contact Detail:
Contract Personnel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant in Norfolk
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the independent opticians you're applying to. Understand their values, services, and what makes them unique. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about meeting customer needs, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your ability to provide first-class service.
✨Tip Number 3
Show your enthusiasm for optics! If you have a passion for eyewear or an interest in optical dispensing, let it shine through. Talk about any relevant experiences or training you've had, and express your eagerness to learn more about the field. This can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We make it super easy for you to apply directly, so don’t miss out on that opportunity. Plus, it shows that you're proactive and tech-savvy, which is always a bonus in today’s job market!
We think you need these skills to ace Optical Assistant in Norfolk
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in retail or customer service. We want to see how you've gone above and beyond for customers in the past, so share some examples that showcase your ability to meet their needs.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Optical Assistant role. Mention specific responsibilities from the job description and explain how your skills match them.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your enthusiasm for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Contract Personnel Limited
✨Know Your Stuff
Familiarise yourself with optical terminology and basic dispensing practices. Brush up on common customer queries related to glasses and contact lenses, as well as the services offered by the practice. This will show your genuine interest in the role and help you stand out.
✨Showcase Your Customer Service Skills
Prepare examples from your previous retail or customer service experience that highlight your ability to meet customer needs. Think about times when you went above and beyond for a customer, as this will demonstrate your commitment to excellent service.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on answering questions clearly and confidently, especially those related to handling customer complaints or managing sales targets. This will help you feel more at ease during the actual interview.
✨Dress the Part
Make sure to dress smartly and professionally for the interview. First impressions matter, and looking polished will convey your seriousness about the position. Opt for attire that reflects the professional environment of an optician's practice.
