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For Companies At a Glance
- Tasks: Provide tech support, troubleshoot issues, and maintain systems for users.
- Company: Join Contract Personnel, a leading recruitment agency in East Anglia since 1989.
- Benefits: Flexible working hours and a supportive team environment.
- Why this job: Gain hands-on experience in IT while helping others and developing your skills.
- Qualifications: Experience in IT support, troubleshooting, and a solid understanding of LAN.
- Other info: CompTIA A+ and N+ certifications are a plus but not essential.
The predicted salary is between 18000 - 30000 £ per year.
Have you got the right qualifications and skills for this job? Find out below, and hit apply to be considered.
Contract Personnel are looking for an experienced IT Support Technician for a well-known client based in Norwich.
How does the day-to-day look?
- Provide technical support to end-users via phone, email, or in-person.
- Troubleshoot and resolve hardware, software, and network issues.
- Install, configure, and maintain computer systems and peripherals.
- Perform regular system maintenance and updates.
- Assist with the setup and deployment of new equipment.
- Maintain accurate records of support requests and resolutions.
- Collaborate with other IT team members to address complex issues.
- Ensure compliance with IT policies and procedures.
- Perform administration tasks within multiple software products.
You will have:
- Experience in troubleshooting software within a Windows desktop environment.
- Ability to diagnose and resolve IT hardware technical issues.
- Solid understanding of Local Area Networking (LAN).
- Previous experience in IT help desk service.
- Good knowledge of printers and multifunction devices.
- Ability to transport IT equipment using own transport.
- CompTIA A+ and N+ certified (Desired but not essential).
- Ability to communicate clearly and professionally.
- Strong team member.
- Excellent customer care and quality assurance.
Personal Qualities:
- Versatile.
- Confident in own abilities.
- Able to work under pressure and manage own workload.
- Enthusiastic.
- Attention to detail.
Schedule: 37.5 hours to be worked flexibly across five days (Monday-Friday).
Salary: £25,000.
About Contract Personnel: Contract Personnel are one of East Anglia’s longest standing, leading, independent recruitment agencies – established in 1989. Offering Temporary and Permanent recruitment solutions, they will always keep you updated about all of the current trends and key pieces of advice from the world of recruitment.
IT Support Technician employer: Contract Personnel Limited
Contact Detail:
Contract Personnel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with common IT support scenarios, especially those related to Windows environments. Being able to discuss specific troubleshooting experiences during your interview can really set you apart.
✨Tip Number 2
Brush up on your knowledge of Local Area Networking (LAN) and be prepared to explain how you've resolved network issues in the past. This will demonstrate your technical expertise and problem-solving skills.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've handled difficult situations with users. Highlighting your ability to communicate clearly and professionally is key for this role.
✨Tip Number 4
If you have any relevant certifications like CompTIA A+ or N+, make sure to mention them during your discussions. Even if they're not essential, they can give you an edge over other candidates.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in troubleshooting software and hardware issues. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your technical skills and customer service experience. Mention specific examples of how you've successfully resolved IT issues in the past and your ability to work under pressure.
Highlight Certifications: If you have CompTIA A+ or N+ certifications, be sure to mention them prominently in your application. Even if they are not essential, they can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an IT Support Technician role.
How to prepare for a job interview at Contract Personnel Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with troubleshooting software and hardware issues, especially in a Windows environment. Highlight specific examples where you've successfully resolved technical problems.
✨Demonstrate Customer Care
Since this role involves providing support to end-users, it's crucial to show your ability to communicate clearly and professionally. Share instances where you went above and beyond to assist a customer or colleague.
✨Familiarise Yourself with Networking Basics
A solid understanding of Local Area Networking (LAN) is essential for this position. Brush up on networking concepts and be ready to discuss how you've applied this knowledge in previous roles.
✨Prepare for Team Collaboration Questions
As the role requires collaboration with other IT team members, think of examples that demonstrate your teamwork skills. Be ready to explain how you handle complex issues as part of a team.
