At a Glance
- Tasks: Lead and support the Technical Support team while managing IT infrastructure.
- Company: Join a leading independent recruitment agency in East Anglia.
- Benefits: Competitive salary, free on-site parking, and a dynamic work environment.
- Other info: Opportunity for career growth in a collaborative and innovative setting.
- Why this job: Make a real impact in IT operations and drive continuous improvement.
- Qualifications: 5+ years in IT infrastructure with strong technical and leadership skills.
The predicted salary is between 50000 - 50000 £ per year.
We are seeking an experienced and proactive IT Operations Manager to join an IT team and provide leadership and direction to the Technical Support function. This is an exciting opportunity for a skilled IT professional to play a key role in managing and supporting the companies’ technical infrastructure, whilst working alongside the Infrastructure Manager. The successful candidate will help ensure the delivery of secure, reliable, and effective IT services across the business while supporting both internal and external customers. The role will also be responsible for maintaining robust cyber security measures, ensuring systems and processes align with industry best practice and organisational security standards. You will contribute to the strategic development of infrastructure services, driving innovation and identifying technology opportunities that deliver real business value.
Location: Norwich City Centre (free on-site parking provided)
Hours: Full-time 35 hours per week, Monday-Friday
Salary: £50,000 PA DOE
Key Responsibilities:
- Lead and support the Technical Support team
- Manage and maintain core IT infrastructure and services
- Ensure adherence to cyber security standards and best practices
- Oversee infrastructure change planning and implementation
- Work closely with third-party suppliers and service providers
- Support the ongoing development and improvement of IT operations
- Provide timely and effective technical support to users
- Carry out out-of-hours maintenance when required
Essential Skills & Experience:
- Minimum 5 years’ recent and relevant IT infrastructure experience
- Previous experience managing external suppliers and internal team members
- Strong experience in change planning and implementation
- Excellent verbal and written communication skills
- Strong technical knowledge of:
- VMware server and desktop virtualisation
- Windows Server and Desktop operating systems
- Active Directory and Group Policy
- Networking technologies including routers, switches, firewalls, VLANs and IP routing
- Microsoft 365 Exchange
- Ability to work effectively under pressure
- Willingness to undertake out-of-hours maintenance when necessary
- Experience working with ISO/IEC 27001 standards
About You: You will be a motivated and forward-thinking IT professional with a strong technical background and a collaborative approach. You’ll enjoy solving problems, supporting others, and helping drive continuous improvement across IT operations and security. If you are looking for an opportunity to make a real impact within a dynamic environment, we would love to hear from you.
IT Operations Manager employer: Contract Personnel Limited
At Contract Personnel, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that fosters professional growth and innovation. Located in the heart of Norwich City Centre, our team enjoys the convenience of free on-site parking and a commitment to work-life balance with a full-time, 35-hour work week. We provide our employees with opportunities to develop their skills in a dynamic environment, ensuring they can make a meaningful impact while enjoying the benefits of working with a leading independent recruitment agency.
Contact Details:
Contract Personnel Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its tech stack. Familiarise yourself with their projects and challenges. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out directly to companies you admire. Express your interest in potential roles and share how your skills can benefit their team. We love seeing initiative!
✨Tip Number 4
Apply through our website for a smoother process! It’s quick and easy, plus you’ll be one step closer to landing that IT Operations Manager role. Let’s get you started on this exciting journey!
We think you need these skills to ace IT Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Operations Manager role. Highlight your relevant experience, especially in managing IT infrastructure and leading teams. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your achievements in IT operations and how you can contribute to our goals.
Showcase Your Technical Skills:Don’t forget to highlight your technical expertise! Mention your experience with VMware, Windows Server, and cyber security measures. We’re keen to see how your skills can help us maintain robust IT services.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get you in the running for this exciting opportunity!
How to prepare for a job interview at Contract Personnel Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around VMware, Windows Server, and networking technologies. Be ready to discuss how you've managed IT infrastructure in the past and any specific challenges you've overcome.
✨Showcase Your Leadership Skills
As an IT Operations Manager, you'll need to lead a team effectively. Prepare examples of how you've supported and developed your team members in previous roles. Highlight your experience in managing external suppliers and how you’ve fostered collaboration.
✨Understand Cyber Security Standards
Familiarise yourself with ISO/IEC 27001 standards and be prepared to discuss how you've implemented cyber security measures in your previous positions. This will show that you take security seriously and understand its importance in IT operations.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like a major system outage or a security breach. Think through your problem-solving strategies and be ready to explain your thought process clearly and confidently.
