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For Companies At a Glance
- Tasks: Install and maintain IT services, providing exceptional user support and managing network systems.
- Company: Client-focused tech company delivering tailored networking solutions.
- Benefits: Flexible hybrid working, competitive salary, 20 days leave, and professional development training.
- Why this job: Join a dynamic team and make a real impact in technology for diverse sectors.
- Qualifications: Strong technical skills in operating systems, networking, and excellent problem-solving abilities.
- Other info: Opportunity for career growth and continuous learning in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Company Overview
Our vision is to create a client-focused business that delivers customised networking and technology solutions that ensure seamless connectivity and robust infrastructure for businesses of all sizes. Our commitment to exceptional service, continuous professional development, and technological advancement creates lasting value for our clients. We prioritise collaboration with our customers, working closely to understand their unique needs and deliver tailored solutions that exceed expectations. Working with a range of customers, we have detailed experience of the specific challenges faced by education, healthcare and public sector organisations. We are dedicated to delivering innovative technology services, including Managed Data Networks, Internet Connectivity, Cybersecurity Solutions, Communications, CCTV, Door Access Control, and Cloud Services.
Position Overview
As an IT & Telecommunications Engineer, you will play a vital role in installing and maintaining the operational excellence of our diverse IT services. Your responsibilities will encompass installations, user support, hardware and software maintenance, network management, and security systems. This position offers flexible hybrid working, allowing you to work from home when not completing installations or call-out work at customer sites.
What we are looking for
We are searching for an enthusiastic individual with a can-do attitude to support our clients, ensuring we exceed their expectations every time. A strong technical expertise is essential, including knowledge of operating systems (Windows, macOS, Linux), software applications, and hardware components. Familiarity with network configuration, troubleshooting, and security protocols is also important. Excellent problem-solving skills are crucial, as the ability to diagnose and resolve technical issues efficiently is a must. Clear and effective communication is vital. IT support engineers must be able to explain complex technical information in a way that non-technical users can understand, both verbally and in writing. A customer service orientation with empathy, patience, and a positive attitude is key to understanding user frustrations and addressing their concerns effectively. Good time management skills are necessary to handle multiple tasks and prioritise issues effectively. A commitment to continuous learning and staying updated with the latest trends and advancements in technology is important. Strong interpersonal skills are needed to work well with others, both within the IT team and with other departments, ensuring collaboration and effective problem resolution. Attention to detail is crucial for precision in diagnosing issues and implementing solutions, ensuring that problems are fully resolved and do not recur.
Key Responsibilities
- Provide exceptional user support, addressing hardware and software issues promptly.
- Install, configure, and maintain hardware devices, including networking equipment and advanced threat protection firewalls.
- Implement and manage Structured Network Cabling solutions, including Cat6a and Fibre Optics.
- Oversee Managed Network Switching and Wi-Fi, ensuring optimal connectivity and performance.
- Contribute to the deployment and maintenance of Cybersecurity Solutions to safeguard our clients' data and systems.
- Manage and configure VoIP Phone Systems, ensuring seamless communication for our customers.
- Install and maintain CCTV systems for video surveillance purposes.
- Configure and manage Door Access Control systems for secure facility access.
- Play a role in the implementation and maintenance of IT Cloud services.
- Proactively manage software updates using Remote Monitoring and Management (RMM) tools.
- Keep CRM database and other internal systems up to date.
- Answer incoming calls, web chats and other contact channels.
- Proactively contact clients to keep them informed about maintenance work completed in the background and discuss the benefits of additional services.
Benefits
- Standard office working hours Monday to Friday, 8:30am to 5:00pm
- 20 days of annual leave plus bank holidays.
- Pension scheme.
- Company-provided mobile phone.
- Company-issued laptop.
- Business mileage paid on personal car.
- Health and safety training, including ladder training and working at heights.
- Vendor-specific training for professional development.
Location
Home-based (initially), with regular meetings at suitable locations, including director's houses and call outs to customers as required. Long term plan this role will be office based with possibility of hybrid working.
IT & Telecommunications Engineer in England employer: Contract Personnel Limited
Contact Detail:
Contract Personnel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT & Telecommunications Engineer in England
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT and telecommunications field. Attend industry events, join online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, certifications, and any relevant experience. This is a great way to demonstrate your technical expertise and problem-solving abilities to potential employers.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios you might face as an IT & Telecommunications Engineer. Be ready to explain complex concepts in simple terms, as communication is key in this role. We want to see how you can make tech easy for everyone!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission of delivering exceptional service.
We think you need these skills to ace IT & Telecommunications Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your technical expertise, especially in operating systems and network management, to show us you're the right fit for the IT & Telecommunications Engineer role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about technology and how your can-do attitude aligns with our commitment to exceptional service. Share specific examples of how you've exceeded client expectations in the past.
Show Off Your Problem-Solving Skills: In your application, give us a glimpse of your problem-solving abilities. Describe a challenging technical issue you faced and how you resolved it. This will help us see your analytical skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. We can’t wait to hear from you!
How to prepare for a job interview at Contract Personnel Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around operating systems like Windows, macOS, and Linux. Be ready to discuss your experience with network configuration and troubleshooting, as well as any cybersecurity protocols you've worked with.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in the past. Highlight your ability to think on your feet and come up with effective solutions quickly, as this is crucial for the role.
✨Communicate Clearly and Effectively
Practice explaining complex technical concepts in simple terms. The interviewers will want to see that you can communicate effectively with non-technical users, so be ready to demonstrate this skill during your interview.
✨Emphasise Your Customer Service Orientation
Be prepared to discuss how you've handled customer frustrations in the past. Show that you have a positive attitude and empathy towards users, as this is key to exceeding client expectations and providing exceptional support.
