At a Glance
- Tasks: Provide top-notch customer support and handle queries with professionalism.
- Company: Join a certified Great Place to Work with a focus on employee wellbeing.
- Benefits: Competitive pay, 20 days holiday, birthday off, and perks through Perkbox.
- Other info: Enjoy a dynamic work environment with opportunities for continuous development.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Experience in customer service or admin roles, strong communication skills required.
We are looking for a friendly, organised and customer-focused administrator to help deliver excellent service to our customers. Working as part of a team and reporting into the Compliance Manager, this role focuses on being a first point of contact for customer phone calls and emails. The role is based at the Head Office in Norwich, working on a 4 on/4 off rota basis, covering the following shifts:
- Monday - Friday 12:00pm-8:00pm
- Saturday - Sunday - 8:00am-6:00pm
What you will be doing for us:
- Provide administrative support to the Customer Resolution function, ensuring accurate and timely handling of customer queries.
- Assist in the ongoing monitoring of lone-working safety processes, including out-of-hours oversight to support compliance.
- Act as a first point of contact for customer enquiries, delivering a professional and consistent customer experience across all interactions and escalating to the appropriate team.
- Carry out general administrative duties such as scanning in documents and uploading files to internal platforms.
What we are looking for:
- Previous experience in an administrative, customer service, or customer support role within a fast-paced environment (or strong transferable administrative experience).
- Excellent attention to detail with a high level of accuracy in record-keeping.
- Strong written and verbal communication skills with the ability to engage effectively across all levels.
- Ability to handle sensitive and confidential information appropriately in line with GDPR and relevant legislation.
- Strong IT skills, including Microsoft 365 (Word, Excel, Outlook, Teams) and experience using internal systems.
What you will receive:
- Competitive hourly rate of £13.64 per hour.
- 20 days holiday.
- Additional day off for your birthday each year.
- Top Tier Package with Perkbox, our Reward, and Recognition Platform.
- Fantastic Wellbeing and Employee Assistance Programme provided by Canada Life.
- Life assurance cover scheme with Canada Life.
- Group Pension scheme.
- Free parking.
- Continuous development environment.
- Great Places to Work Certified (2024/2025, 2025/2026, 2026/2027).
- Living Wage Foundation Member.
Benefits:
- Company events.
- Company pension.
- Employee discount.
- Free parking.
- Health & wellbeing programme.
- Life insurance.
- On-site parking.
- Private medical insurance.
Customer Resolution Specialist employer: Contract Personnel Limited
Contract Personnel Limited is an excellent employer, offering a supportive work culture that values precision and craftsmanship in the automotive industry. Located in Hethel, UK, employees benefit from 25 days of annual leave, flexible working arrangements, and opportunities for professional growth within a dynamic team environment, making it a rewarding place to advance your career as a Paint Sprayer.
Contact Details:
Contract Personnel Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Resolution Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Contract Personnel Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Contract Personnel Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Resolution Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Contract Personnel Limited:Your cover letter is your chance to shine! Tell us why you want to work at Contract Personnel Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Contract Personnel Limited!
How to prepare for a job interview at Contract Personnel Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
