Customer Resolution & Experience Specialist

Customer Resolution & Experience Specialist

Full-Time 24000 - 30000 Β£ / year (est.) No working from home possible
Contract Personnel Limited

At a Glance

  • Tasks: Be the friendly voice for customers, handling calls and emails with care.
  • Company: Join a supportive team at Contract Personnel Limited in Norwich.
  • Benefits: Enjoy a flexible 4 on/4 off rota and a vibrant work environment.
  • Other info: Perfect for those seeking a dynamic role with varied responsibilities.
  • Why this job: Make a difference by resolving customer issues and enhancing their experience.
  • Qualifications: Organised and friendly individuals with great communication skills.

The predicted salary is between 24000 - 30000 Β£ per year.

Contract Personnel Limited is seeking a friendly, organised administrator to deliver excellent service as the first point of contact for customer phone calls and emails. Based at the Head Office in Norwich, the role operates on a 4 on/4 off rota with shifts including weekdays 12:00–20:00 and weekends 08:00–18:00.

Responsibilities include:

  • Supporting the Customer Resolution function
  • Monitoring lone-working safety
  • Handling enquiries
  • Performing general admin tasks such as scanning

Customer Resolution & Experience Specialist employer: Contract Personnel Limited

Contract Personnel Limited is an excellent employer, offering a supportive work culture that values precision and craftsmanship in the automotive industry. Located in Hethel, UK, employees benefit from 25 days of annual leave, flexible working arrangements, and opportunities for professional growth within a dynamic team environment, making it a rewarding place to advance your career as a Paint Sprayer.

Contract Personnel Limited

Contact Details:

Contract Personnel Limited Recruitment Team

We think you need these skills to ace Customer Resolution & Experience Specialist

Communication Skills
Problem-Solving Skills
Attention to Detail
Time Management
Team Collaboration
Customer Service Skills
Organisational Skills