At a Glance
- Tasks: Manage customer accounts, ensuring retention and exploring growth opportunities.
- Company: Join a large UK-wide business focused on customer satisfaction and growth.
- Benefits: Enjoy a hybrid role with a company car and uncapped commission potential.
- Other info: This full-time position requires travel around Cambridge and Peterborough.
- Why this job: Be part of a dynamic team that values collaboration and continuous improvement.
- Qualifications: Strong analytical skills and attention to detail are essential; experience in account management is a plus.
The predicted salary is between 28000 - 42000 £ per year.
We are working closely with a large UK wide business who are on the hunt for an Account Manager, based in & around the Cambridge area. This is a hybrid role & requires travel around Cambridge & Peterborough.
- The effective management of a portfolio of accounts with a principle aim of customer retention.
- Analyse lost business/complaint management data and implement appropriate action.
- Explore cross selling opportunities where appropriate.
- Develop Customer Account Plans to identify and review future risks and opportunities
- Ensure the Company’s growth targets for the customer portfolio are achieved.
- Act as a lead point of contact for all matters specific to your customers.
- Understand the needs and future requirements of customers through proactive management.
- Understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement.
- Forecast and track customer metrics to predict trends. Highlight opportunities and threats.
- Discuss outstanding debt issues with customers agreeing satisfactory outcomes for both parties.
- Review the commercial viability of accounts, recommending improvements or additional services.
- Agree price increases with customers as advised by the Company.
- Push for improvements, applying commercial thinking in making choices on existing and emerging customer requirements.
What will make you stand out?
- Ability to listen to and influence peer group and department team members.
- Good attention to detail and the ability to analyse data.
- Continuously improve the department and/or team.
- Ability to organise self and others to ensure tasks are carried out in a timely manner.
- Strong collaboration & influencing skills across departments and sites.
Full time role. Company Car. Paying 35k plus uncapped commission.
Account Manager in Cambridge employer: Contract Personnel Limited
Contract Personnel Limited is an excellent employer, offering a supportive work culture that values precision and craftsmanship in the automotive industry. Located in Hethel, UK, employees benefit from 25 days of annual leave, flexible working arrangements, and opportunities for professional growth within a dynamic team environment, making it a rewarding place to advance your career as a Paint Sprayer.
Contact Details:
Contract Personnel Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Cambridge
✨Tip Number 1
Network with professionals in the Cambridge and Peterborough area. Attend local business events or industry meetups to connect with potential colleagues and clients, which can give you insights into the market and help you stand out.
✨Tip Number 2
Familiarise yourself with the company’s existing customer base and their needs. Research their current accounts and think about how you can add value or improve service levels, as this will show your proactive approach during interviews.
✨Tip Number 3
Brush up on your data analysis skills. Since the role involves analysing lost business and customer metrics, being able to demonstrate your ability to interpret data effectively will be a huge plus.
✨Tip Number 4
Prepare examples of how you've successfully managed accounts in the past. Highlight your experience in customer retention and cross-selling opportunities, as these are key aspects of the role that will impress hiring managers.
We think you need these skills to ace Account Manager in Cambridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in account management, customer retention, and data analysis. Use specific examples that demonstrate your ability to manage accounts effectively and achieve growth targets.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job requirements, particularly your ability to analyse data and improve customer relationships.
Showcase Your Achievements:When detailing your previous roles, focus on quantifiable achievements. For instance, mention how you successfully retained clients or increased sales through cross-selling opportunities.
Prepare for Potential Questions:Think about how you would respond to questions regarding customer complaint management and your approach to forecasting customer metrics. Be ready to discuss specific strategies you've used in the past.
How to prepare for a job interview at Contract Personnel Limited
✨Know Your Accounts
Before the interview, research the company's existing accounts and understand their key clients. Be prepared to discuss how you would manage these accounts effectively and retain customer loyalty.
✨Demonstrate Analytical Skills
Since the role involves analysing lost business and complaint management data, come prepared with examples of how you've used data analysis in previous roles to drive improvements or resolve issues.
✨Showcase Your Communication Skills
As an Account Manager, you'll need to influence and collaborate with various teams. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of successful collaboration in past experiences.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, such as how you would handle a dissatisfied customer or identify cross-selling opportunities. Think through potential scenarios and your approach to resolving them.
