Job Description
We are recruiting for a General Manager to join our team; working autonomously, you will oversee the operation of the home including sales, financial management, customer and team engagement, recruitment, and regulatory compliance.
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You will use your outstanding coaching skills to develop department leaders, delivering exceptional outcomes for customers of the home.
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For some senior roles, we may look for care experience, but for this role we just want the right character, attitude and general leadership experience – we'll teach you the rest.
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Responsibilities for the General Manager Role include:
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- Maintenance of occupancy, understanding the fee structure and maximising category income.
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- Working towards achieving 'Outstanding' with CQC
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- Overseeing and auditing various departments including; hotel services, care services, catering & housekeeping etc.
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- Confidently identify and efficiently manage challenges and conflict, empowering the team to do the same
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- Actively reviews guest feedback and insight reports, creating action plans that will improve the guest experience
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- Professionally deliver training and coach the team effectively in line with brand standards.
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- Maximise revenue opportunities, control departmental costings and minimise waste
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- Ensure the home is safe and secure at all times, putting the health and safety of colleagues and customers at the forefront of what you do.
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- Responsible in ensuring that the pro-active maintenance program is completed to the brand standard.
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Criteria for this Care Home Manager opportunity:
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- Previous experience of motivating, engaging and exercising leadership
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- Strong business acumen and commercial understanding of running a business
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- Experience in implementing action plans for improvements.
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