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- Tasks: Lead a talented team to deliver exceptional guest experiences in a historic attraction.
- Company: Join the award-winning Real Mary King's Close, steeped in Edinburgh's rich history.
- Benefits: Competitive salary, bonus opportunities, wellness programmes, and employee discounts.
- Why this job: Be part of an exciting journey through 400 years of history while shaping unforgettable experiences.
- Qualifications: Experience in tourism management, strong leadership skills, and a passion for guest service.
- Other info: Flexible working hours with some evenings and weekends; great career growth potential.
The predicted salary is between 34000 - 38000 £ per year.
The Real Mary King's Close has an exceptional opportunity for an experienced Operations Manager to join our talented team. An award-winning attraction, The Real Mary King's Close is buried deep beneath Edinburgh's Royal Mile. On their fully guided tour, guests follow Edinburgh's past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh's only preserved 17th-century street.
Responsibilities:
- Support the General Manager in team leadership and manage the day-to-day running of the Attraction.
- Lead and develop our established Operational Duty Managers and Storyteller team to deliver exceptional guest service and develop creative and innovative approaches to ensure successful commercial performance, together with a memorable guest experience.
- Responsible for managing immediately any incidents, which may affect the health and safety of other team members or guests; update and implement risk assessments.
- Work to maintain and raise standards to ensure an outstanding guest experience during every visit.
Ideal Person / Qualifications:
- Previous experience in a similar role within a tourist attraction; strong leadership of operational teams with a track record of delivering results.
- Passion for building a career in the Tourism industry with a strong focus on guest experience.
- Involved in designing new on-brand specialist tours, creating new scripts and dealing with props; creative flair is essential.
- Sound understanding of financial procedures and practices alongside effective management of budgets and people.
- Some evening and weekend work is required on rotation.
What we offer:
- Salary: £34,000 to £38,000 per annum plus a non-contractual bonus.
- Contract: Full-time permanent (40 hours per week).
- Benefits: The opportunity to purchase additional leave; Company pension; Employee discount; Wellness programmes; Free health cash plan; Income protection.
Operations Manager employer: Continuum Attractions
Contact Detail:
Continuum Attractions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the tourism industry, especially those who work at attractions similar to The Real Mary King's Close. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Show off your creativity! When you get the chance to meet with the team, share your ideas for new tours or guest experiences. We love seeing innovative thinking that aligns with our brand.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle incidents affecting health and safety. We want to know you can keep our guests and team safe while maintaining a great experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at The Real Mary King's Close.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing teams and delivering exceptional guest service, as these are key for us at The Real Mary King's Close.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're passionate about the tourism industry and how your creative flair can enhance our tours. Be genuine and let your personality shine through!
Showcase Your Leadership Skills: We want to see examples of how you've led teams in the past. Share specific instances where you’ve improved guest experiences or managed incidents effectively – this will really catch our eye!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Real Mary King's Close.
How to prepare for a job interview at Continuum Attractions
✨Know Your History
Since the role is at The Real Mary King's Close, brush up on Edinburgh's history and the stories behind the attraction. This will not only impress your interviewers but also show your genuine interest in the position and the guest experience.
✨Showcase Your Leadership Skills
Be ready to discuss your previous experience in leading operational teams. Prepare specific examples of how you've successfully managed teams, resolved conflicts, or improved guest experiences. This will demonstrate your capability to support the General Manager effectively.
✨Get Creative
As creativity is essential for this role, think about innovative ideas for tours or guest engagement that you can share during the interview. This could include unique storytelling techniques or new scripts you've developed in the past.
✨Understand Financials
Familiarise yourself with basic financial procedures and budgeting practices. Be prepared to discuss how you've managed budgets in previous roles and how you can apply that knowledge to ensure the attraction's commercial performance.