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- Tasks: Lead a team to create unforgettable guest experiences at the iconic Loch Ness Centre.
- Company: Join Continuum Attractions, a leader in the UK attractions industry with a rich history.
- Benefits: Enjoy a competitive salary, health perks, discounts, and an extra day off for your birthday!
- Why this job: Be part of a dynamic team that brings the legendary story of Loch Ness to life.
- Qualifications: Experience in guest services, strong leadership, and excellent communication skills required.
- Other info: Flexible working hours with opportunities for career growth in a fun environment.
The predicted salary is between 24000 - 36000 £ per year.
A new and exciting opportunity awaits a guest focused operations professional to join our team at the Loch Ness Centre in Drumnadrochit. Join us as we walk guests through 500 million years of Loch Ness history. Our guests delve deeper into the real places, people, stories, and scientific research that has turned Nessie into an iconic Scottish legend.
Our attraction’s success revolves around our guests, and you’ll spend every day finding ways to do things better, for them. Our guests expect very high standards, so everything we do will be geared towards giving them an outstanding experience every time they visit.
To be successful in this role, you will have a background in delivering the optimum of guest experiences. You must be a natural leader who is ambitious, flexible, reliable, and possess excellent communication skills, whilst enjoying working as part of a team. The role is varied and you need to be a fast thinker and work well under pressure. You will have the flexibility to work on a rota which includes mornings, evenings and weekends.
In return for your dedication we will invest in your career, offer a salary of £30,000 plus you will receive the following benefits:
- Money back on your medical costs (such as opticians and dental treatments)
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Health & wellbeing programme
- On-site parking
- Shopping Discounts
- An extra day off for your birthday if it falls on a working day!
Contract: Full time, permanent. (working 40 hours, weekends and bank holidays included)
Come join us and help us tell the story of the incredible history of Loch Ness!
Operations Duty Manager employer: Continuum Attractions
Contact Detail:
Continuum Attractions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Duty Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at places like the Loch Ness Centre. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest experiences shine through. Share stories of how you've gone above and beyond for guests in the past – it’ll make you memorable!
✨Tip Number 3
Be ready to think on your feet! The role requires quick decision-making, so prepare for situational questions during interviews. Practise how you’d handle various guest scenarios to demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Operations Duty Manager
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let us see your enthusiasm for creating outstanding guest experiences. Share specific examples of how you've gone above and beyond in previous roles to make guests feel special.
Highlight Your Leadership Skills: As a natural leader, it's important to showcase your ability to motivate and guide a team. Use your application to tell us about times when you've successfully led a team under pressure or during busy periods.
Be Clear and Concise: We appreciate clarity! Make sure your application is well-structured and easy to read. Avoid jargon and keep your sentences straightforward to ensure we can quickly grasp your qualifications and experience.
Apply Through Our Website: Don't forget to submit your application through our website! This helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Continuum Attractions
✨Know Your Loch Ness Facts
Brush up on the history and stories of Loch Ness. Being able to share interesting facts or anecdotes during your interview will show your passion for the role and the attraction. It’ll also help you connect with the interviewers who are likely just as enthusiastic about Nessie!
✨Showcase Your Guest Experience Skills
Prepare examples from your past roles where you’ve gone above and beyond to enhance guest experiences. Whether it’s resolving a complaint or creating a memorable moment, demonstrating your commitment to high standards will resonate well with the interviewers.
✨Demonstrate Leadership Qualities
As a natural leader, you’ll need to showcase your ability to motivate and manage a team. Think of specific instances where you’ve led a project or initiative, especially under pressure. This will highlight your flexibility and reliability, key traits for the Operations Duty Manager role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a busy day at the centre or dealing with an unhappy guest. Practise your responses to these scenarios, focusing on your quick thinking and problem-solving skills. This will show you’re prepared for the varied nature of the job.
