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- Tasks: Lead a team to create unforgettable guest experiences at the Loch Ness Centre.
- Company: Join Continuum Attractions, a leader in the UK attractions industry.
- Benefits: Enjoy a competitive salary, health perks, discounts, and an extra day off for your birthday!
- Why this job: Be part of an iconic Scottish legend and make history come alive for guests.
- Qualifications: Experience in guest services, strong leadership, and excellent communication skills.
- Other info: Flexible working hours with opportunities for career growth in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
A new and exciting opportunity awaits a guest focused operations professional to join our team at the Loch Ness Centre in Drumnadrochit. Join us as we walk guests through 500 million years of Loch Ness history. Our guests delve deeper into the real places, people, stories, and scientific research that has turned Nessie into an iconic Scottish legend. Our attraction's success revolves around our guests, and you will spend every day finding ways to do things better for them.
Our guests expect very high standards, so everything we do will be geared towards giving them an outstanding experience every time they visit. To be successful in this role, you will have a background in delivering the optimum of guest experiences. You must be a natural leader who is ambitious, flexible, reliable, and possess excellent communication skills, whilst enjoying working as part of a team. The role is varied and you need to be a fast thinker and work well under pressure. You will have the flexibility to work on a rota which includes mornings, evenings and weekends.
In return for your dedication we will invest in your career, offer a salary of £30,000 plus you will receive the following benefits:
- Money back on your medical costs (such as opticians and dental treatments)
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Health & wellbeing programme
- On-site parking
- Shopping Discounts
- An extra day off for your birthday if it falls on a working day!
Contract: Full time, permanent (working 40 hours, weekends and bank holidays included). A full job description can be found on the Continuum Attractions website. Come join us and help us tell the story of the incredible history of Loch Ness!
Operations Duty Manager in Inverness employer: Continuum Attractions
Contact Detail:
Continuum Attractions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Duty Manager in Inverness
✨Tip Number 1
Get to know the company inside out! Research Continuum Attractions and the Loch Ness Centre. Understand their values, mission, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus when applying for jobs.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to guest experiences. Think about how you would handle difficult situations or improve service. Show us your leadership skills and how you can make a difference at the Loch Ness Centre!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team. We can’t wait to see what you bring to the table!
We think you need these skills to ace Operations Duty Manager in Inverness
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let us know how much you care about delivering top-notch experiences for guests. Share specific examples of how you've gone above and beyond in previous roles to make someone's day a little brighter.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Use a friendly tone and share your unique story that makes you a great fit for our team at the Loch Ness Centre.
Highlight Your Leadership Skills: As an Operations Duty Manager, you'll need to lead by example. Make sure to mention any leadership experiences you have, whether it's managing a team or taking charge during busy times. We love seeing how you can inspire others!
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your amazing skills and experience right away!
How to prepare for a job interview at Continuum Attractions
✨Know Your Loch Ness Facts
Brush up on the history and stories of Loch Ness. Being able to share interesting facts or anecdotes during your interview will show your passion for the role and the attraction. It’ll also demonstrate that you’re ready to engage with guests and provide them with an unforgettable experience.
✨Showcase Your Guest Experience Skills
Prepare examples from your past roles where you’ve gone above and beyond for guests. Highlight your ability to handle difficult situations and how you’ve improved guest satisfaction. This will illustrate your commitment to delivering high standards, which is crucial for this position.
✨Demonstrate Leadership Qualities
Think of instances where you’ve led a team or taken initiative. Discuss how you motivate others and manage stress in busy environments. This will help convey that you’re the natural leader they’re looking for, capable of guiding a team while maintaining a positive atmosphere.
✨Be Flexible and Ready to Adapt
Since the role requires working varied hours, be prepared to discuss your availability and willingness to adapt to different shifts. Share experiences where you’ve successfully adjusted to changes or unexpected challenges, showcasing your flexibility and reliability.
