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- Tasks: Lead a team to create unforgettable guest experiences at the iconic Loch Ness Centre.
- Company: Join Continuum Attractions, a leader in the UK attractions industry with a rich history.
- Benefits: Enjoy a competitive salary, health perks, discounts, and an extra day off for your birthday!
- Why this job: Be part of a dynamic team that brings the legendary story of Loch Ness to life.
- Qualifications: Experience in guest services, strong leadership, and excellent communication skills required.
- Other info: Flexible working hours with opportunities for career growth in a fun environment.
The predicted salary is between 24000 - 36000 £ per year.
A new and exciting opportunity awaits a guest focused operations professional to join our team at the Loch Ness Centre in Drumnadrochit. Join us as we walk guests through 500 million years of Loch Ness history. Our guests delve deeper into the real places, people, stories, and scientific research that has turned Nessie into an iconic Scottish legend.
Our attraction’s success revolves around our guests, and you’ll spend every day finding ways to do things better, for them. Our guests expect very high standards, so everything we do will be geared towards giving them an outstanding experience every time they visit.
To be successful in this role, you will have a background in delivering the optimum of guest experiences. You must be a natural leader who is ambitious, flexible, reliable, and possess excellent communication skills, whilst enjoying working as part of a team. The role is varied and you need to be a fast thinker and work well under pressure. You will have the flexibility to work on a rota which includes mornings, evenings and weekends.
In return for your dedication we will invest in your career, offer a salary of £30,000 plus you will receive the following benefits:
- Money back on your medical costs (such as opticians and dental treatments)
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Health & wellbeing programme
- On-site parking
- Shopping Discounts
- An extra day off for your birthday if it falls on a working day!
Contract: Full time, permanent. (working 40 hours, weekends and bank holidays included)
Come join us and help us tell the story of the incredible history of Loch Ness!
The Company Continuum Attractions has been a part of the UK attractions industry for almost four decades, establishing itself as one of the UK’s leading operators. We employ over 500 talented people across our sites located from Inverness to Portsmouth. Our attractions welcome almost two million guests each year, enchanting them with engaging visitor experiences that enrich, entertain and bring stories to life.
Our expanding portfolio of UK based attractions includes; ITV’s Coronation Street Experience and Emmerdale Village Tour, The Loch Ness Centre, The Real Mary King’s Close on Edinburgh’s Royal Mile and Spinnaker Tower in Portsmouth.
Operations Duty Manager in Highland employer: Continuum Attractions
Contact Detail:
Continuum Attractions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Duty Manager in Highland
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the Loch Ness Centre or similar attractions. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your guest experience skills! When you get the chance to chat with hiring managers, share specific examples of how you've gone above and beyond for guests in previous roles. This will show them you're all about creating outstanding experiences.
✨Tip Number 3
Be ready to think on your feet! In interviews, they might throw some tricky scenarios your way. Practice responding to pressure situations so you can demonstrate your quick thinking and leadership skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the team at the Loch Ness Centre.
We think you need these skills to ace Operations Duty Manager in Highland
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let us know how much you care about delivering top-notch experiences for guests. Share specific examples of how you've gone above and beyond in previous roles to make someone's day a little brighter.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Use a friendly tone and share your unique story—what makes you the perfect fit for our team at the Loch Ness Centre?
Highlight Your Leadership Skills: As an Operations Duty Manager, you'll need to lead by example. Make sure to mention any leadership experiences you have, whether it's managing a team or taking charge during busy times. We love seeing how you can inspire others!
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your amazing skills and experience right away. We can't wait to hear from you!
How to prepare for a job interview at Continuum Attractions
✨Know Your Loch Ness Facts
Brush up on the history and stories of Loch Ness. Being able to discuss the attraction's background and its significance will show your passion for the role and impress the interviewers.
✨Showcase Your Guest Experience Skills
Prepare examples from your past roles where you enhanced guest experiences. Highlight specific situations where you went above and beyond to ensure customer satisfaction, as this is crucial for the Operations Duty Manager position.
✨Demonstrate Leadership Qualities
Think of instances where you've led a team or managed a project. Be ready to discuss how you motivate others, handle conflicts, and make quick decisions under pressure, as these are key traits for success in this role.
✨Flexibility is Key
Since the role requires working varied hours, be prepared to discuss your availability and willingness to adapt. Show that you're flexible and can thrive in a dynamic environment, which is essential for managing operations effectively.
