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- Tasks: Lead a team to ensure outstanding guest experiences in a historic attraction.
- Company: The Real Mary Kings Close, a unique Edinburgh attraction steeped in history.
- Benefits: Competitive salary, wellness events, free breakfast, and career development opportunities.
- Why this job: Be part of an exciting team and make history come alive for guests.
- Qualifications: Strong leadership, communication skills, and a passion for guest service.
- Other info: Flexible hours with late shifts, perfect for students seeking evening work.
The predicted salary is between 28600 - 40040 £ per year.
The Real Mary Kings Close is buried deep beneath Edinburgh's Royal Mile. On their fully guided tour, guests follow Edinburgh's past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh's only preserved 17th-century street.
We are currently recruiting for an Evening Duty Manager to join our team on a fixed term basis. You must be a natural leader who is ambitious, flexible, reliable, and possess excellent communication skills whilst enjoying working as part of a team. The role is varied and you need to be a fast thinker and work well under pressure.
Our attraction's success revolves around our guests and you'll spend every day finding ways to do things better for them. Our guests will expect very high standards, so everything we do will be geared towards giving them an outstanding experience every time they visit.
We are looking for someone that has a guest focused approach. You will be passionate about our standards and implementing our ways of working, ensuring that the attraction operates within procedure at all times. You will have a flair for guest service, strong communication skills, and a friendly attitude towards colleagues and guests. The flexibility to work weekends and bank holidays is also essential.
In return, we will invest in your career. We offer a salary of £28,600pa.
- Mental health first aiders on site as well as access to 24/7 Employee assistance program
- Free breakfast club
- Wellness committee monthly wellness events for team
- Continued training for personal development
- ASVA passes
- Matching the Real Living Wage Foundation
- Discounts in retail and café offering
- LGBT+ friendly workplace
- Plus additional benefits as part of the Continuum Attractions team
Contract: 35 hours per week available. Fixed Term (March 2026- November 2026) Weekends & Bank Holidays included. This role is late nights only finishing time would be 11:30pm. Shifts would mainly be 4:30pm - 11:30pm. Salary: £28,600pa (to be reviewed in 2026 pay reviews in 1st quarter).
If you think this is the perfect job for you send your CV and covering letter to us. We look forward to reviewing your application!
Evening Duty Manager employer: Continuum Attractions
Contact Detail:
Continuum Attractions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Duty Manager
✨Tip Number 1
Get to know the company! Before your interview, dive into the history of The Real Mary Kings Close. Understanding their story and values will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your guest service skills! Since this role is all about providing an outstanding experience, think of examples from your past where you've gone above and beyond for guests. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your leadership flair! As a natural leader, think about how you can demonstrate your ability to manage a team under pressure. Share any experiences where you've successfully led a group or handled a tricky situation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at The Real Mary Kings Close!
We think you need these skills to ace Evening Duty Manager
Some tips for your application 🫡
Show Your Passion: When writing your CV and cover letter, let your enthusiasm for guest service shine through. We want to see that you’re genuinely excited about creating outstanding experiences for our visitors!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your leadership skills and experience in high-pressure environments. We love seeing how your background aligns with the Evening Duty Manager role!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. Remember, we’re looking for someone who can think on their feet!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Continuum Attractions
✨Know the Venue Inside Out
Before your interview, take some time to research The Real Mary Kings Close. Familiarise yourself with its history, the tours offered, and what makes it unique. This will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Evening Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. Highlight your ability to think on your feet and maintain high standards under pressure.
✨Emphasise Guest-Focused Approach
Since the role revolves around guest experience, be ready to discuss how you prioritise customer service. Share specific instances where you've gone above and beyond for guests, and how you plan to ensure their experience at the attraction is outstanding.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think about potential challenges you might face in this role and prepare thoughtful responses that reflect your quick thinking and adaptability.
