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- Tasks: Lead a talented team to deliver exceptional guest experiences at an award-winning attraction.
- Company: Join The Real Mary King's Close, a unique historical tourist attraction in Edinburgh.
- Benefits: Competitive salary, bonus potential, wellness programmes, and employee discounts.
- Why this job: Be part of a creative team that brings history to life while ensuring guest satisfaction.
- Qualifications: Experience in managing operational teams within a tourist attraction and a passion for guest experience.
- Other info: Dynamic role with opportunities for career growth and creativity in designing new tours.
The predicted salary is between 34000 - 38000 £ per year.
The Real Mary Kings Close has an exceptional opportunity for an experienced Operations Manager to join our talented team. An award winning attraction, The Real Mary King’s Close is buried deep beneath Edinburgh’s Royal Mile. On their fully guided tour, guests follow Edinburgh's past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh's only preserved 17th-century street.
The Operations Manager will support the General Manager in team leadership. This role will offer the right candidate the opportunity to manage the day to day running of the Attraction. They will lead and develop our established Operational Duty Managers and Storyteller team to deliver exceptional guest service and develop creative and innovative approaches to ensure successful commercial performance, together with a memorable guest experience.
Please note that we are unable to offer visa sponsorship for this role; applicants must have the right to work in the UK.
The Ideal Person
- You will have previous experience in a similar role within a tourist attraction.
- We are looking for a strong leader with proven success in managing operational teams.
- You will demonstrate a high level of thought leadership with a track record of delivering results.
- You will be passionate about building a career in the Tourism industry and have a strong focus on guest experience.
- You will be involved in designing new on-brand specialist tours, creating new scripts and dealing with props, so creative flair is essential.
- You will also have a sound understanding of financial procedures and practices alongside effective management of both budgets and people.
- Some evening and weekend work is required on rotation.
- Safety is our number one priority so this role will be responsible for managing immediately any incidents, which may affect the health and safety of other team or guests of the attraction.
- You will also be responsible for updating and implementing risk assessments so previous experience is a must!
Our attraction’s success revolves around our guests and our guests will expect very high standards, so everything we do will be geared towards giving them an outstanding experience during their visit.
What we offer
- Salary: £34,000 to £38,000 per annum plus a non-contractual bonus.
- Contract: Full time permanent (40 hours per week)
- We also offer an excellent benefits package:
- The opportunity to purchase additional leave
- Company pension
- Employee discount
- Wellness programmes
- Free health cash plan
- Income protection
A full job description can be found on The Real Mary King’s Close website.
Operations Manager in Edinburgh employer: Continuum Attractions
Contact Detail:
Continuum Attractions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the tourism industry, especially those who work at attractions similar to The Real Mary King's Close. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Show off your creativity! When you get the chance to meet with potential employers, bring along ideas for new tours or guest experiences. This will demonstrate your passion and innovative thinking, which is exactly what they’re looking for.
✨Tip Number 3
Prepare for the interview by researching the attraction thoroughly. Know their history, current offerings, and any recent news. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team at The Real Mary King's Close right from the start.
We think you need these skills to ace Operations Manager in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing teams and delivering exceptional guest service, as these are key aspects of the job. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the tourism industry and your creative flair. Tell us why you’re excited about the opportunity at The Real Mary King’s Close and how you can contribute to our team.
Showcase Your Leadership Skills: As an Operations Manager, strong leadership is crucial. In your application, provide examples of how you've successfully led teams in the past. We love to see real-life stories that demonstrate your ability to inspire and manage effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing attraction there!
How to prepare for a job interview at Continuum Attractions
✨Know Your History
Since the role is at The Real Mary King's Close, brush up on Edinburgh's history and the stories behind the attraction. Being able to discuss specific historical facts or anecdotes during your interview will show your genuine interest and passion for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Think about times when you’ve motivated staff, resolved conflicts, or improved guest experiences. This will demonstrate your capability as a strong leader, which is crucial for the Operations Manager position.
✨Be Creative with Ideas
Since the job involves designing new tours and scripts, come prepared with a few creative ideas that could enhance the guest experience. This shows your innovative thinking and aligns with the attraction's goal of delivering memorable experiences.
✨Understand Financial Management
Brush up on your knowledge of financial procedures and budget management. Be ready to discuss how you've managed budgets in the past and how you can apply that experience to ensure the attraction's commercial success.