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- Tasks: Lead a team to create unforgettable guest experiences at the Loch Ness Centre.
- Company: Join Continuum Attractions, a leader in the UK attractions industry.
- Benefits: Enjoy a competitive salary, health perks, and discounts on shopping.
- Why this job: Be part of an iconic Scottish legend and make history come alive for guests.
- Qualifications: Experience in guest services and strong leadership skills required.
- Other info: Flexible working hours with opportunities for career growth and development.
A new and exciting opportunity awaits a guest focused operations professional to join our team at the Loch Ness Centre in Drumnadrochit. Join us as we walk guests through 500 million years of Loch Ness history. Our guests delve deeper into the real places, people, stories, and scientific research that has turned Nessie into an iconic Scottish legend.
Our attraction’s success revolves around our guests, and you’ll spend every day finding ways to do things better, for them. Our guests expect very high standards, so everything we do will be geared towards giving them an outstanding experience every time they visit.
To be successful in this role, you will have a background in delivering the optimum of guest experiences. You must be a natural leader who is ambitious, flexible, reliable, and possess excellent communication skills, whilst enjoying working as part of a team. The role is varied and you need to be a fast thinker and work well under pressure. You will have the flexibility to work on a rota which includes mornings, evenings and weekends.
In return for your dedication we will invest in your career, offer a salary of £30,000 plus you will receive the following benefits:
- Money back on your medical costs (such as opticians and dental treatments)
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Health & wellbeing programme
- On-site parking
- Shopping Discounts
- An extra day off for your birthday if it falls on a working day!
Contract: Full time, permanent. (working 40 hours, weekends and bank holidays included)
A full job description can be found on the Continuum Attractions website. Come join us and help us tell the story of the incredible history of Loch Ness!
The Company Continuum Attractions has been a part of the UK attractions industry for almost four decades, establishing itself as one of the UK’s leading operators. We employ over 500 talented people across our sites located from Inverness to Portsmouth. Our attractions welcome almost two million guests each year, enchanting them with engaging visitor experiences that enrich, entertain and bring stories to life. Our expanding portfolio of UK based attractions includes; ITV’s Coronation Street Experience and Emmerdale Village Tour, The Loch Ness Centre, The Real Mary King’s Close on Edinburgh’s Royal Mile and Spinnaker Tower in Portsmouth.
Operations Duty Manager in Drumnadrochit employer: Continuum Attractions
Contact Detail:
Continuum Attractions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Duty Manager in Drumnadrochit
✨Tip Number 1
Get to know the company inside out! Research Continuum Attractions and the Loch Ness Centre. Understanding their values and what makes them tick will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! As an Operations Duty Manager, you'll need to demonstrate your problem-solving skills. Think of examples from your past experiences where you’ve successfully handled guest complaints or improved operations under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really keen on joining the team at the Loch Ness Centre!
We think you need these skills to ace Operations Duty Manager in Drumnadrochit
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let your enthusiasm for creating outstanding guest experiences shine through. Share specific examples of how you've gone above and beyond to make guests feel special in previous roles.
Highlight Your Leadership Skills: As an Operations Duty Manager, you'll need to lead a team effectively. Make sure to mention any leadership experiences you have, whether it's managing a team or taking charge during busy periods. We want to see that you're a natural leader!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you're the right fit for the role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at the Loch Ness Centre!
How to prepare for a job interview at Continuum Attractions
✨Know Your Guests
Before the interview, take some time to research the Loch Ness Centre and its history. Understand what makes the guest experience special and think about how you can contribute to that. Being able to discuss specific aspects of the attraction will show your genuine interest and commitment.
✨Showcase Your Leadership Skills
As an Operations Duty Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team or improved guest satisfaction. Highlight your flexibility and reliability, as these traits are crucial in a fast-paced environment.
✨Communicate Clearly
Excellent communication skills are key for this role. Practice articulating your thoughts clearly and confidently. During the interview, listen carefully to questions and respond thoughtfully. This will not only showcase your communication skills but also your ability to work well under pressure.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of situations where you had to think on your feet or handle difficult guests. Prepare to explain your thought process and the outcomes of your actions, as this will demonstrate your capability to manage operations effectively.
