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- Tasks: Ensure an exceptional gaming experience by managing operations and delivering top-notch customer service.
- Company: Join Continue Arcades, a vibrant entertainment hub in Plymouth with a fun and inclusive atmosphere.
- Benefits: Enjoy competitive pay, flexible hours, employee discounts, and opportunities for growth.
- Why this job: Be part of a dynamic team where your personality and positive attitude shine.
- Qualifications: Customer service experience is a plus, but character and enthusiasm matter most.
- Other info: Flexible scheduling and a fun work environment await you!
The predicted salary is between 12 - 16 £ per hour.
About us
Continue Arcades Ltd is a small business in Plymouth, PL1 1DS. We are professional, agile, customer-centric, and our slogan is "Fun is contagious, nostalgia is visible and competition is a feeling."
Our work environment includes:
- Relaxed atmosphere
- Flexible working hours
- Growth opportunities
- Company perks
Continue Arcades is a vibrant entertainment destination in Plymouth, dedicated to providing an immersive gaming experience for our guests. From classic arcade games to modern day simulators, we offer a diverse range of entertainment options for all ages.
As an Associate at Continue Arcades in Plymouth, you will play a pivotal role in ensuring that our patrons have an exceptional gaming experience. You will be responsible for various tasks related to the smooth operation of the arcade, including opening and closing duties, cleaning, order management, and delivering excellent customer service.
This is an independently owned brand that has a desire to offer a friendly, inclusive and welcoming environment with extremely high levels of customer service. The ideal candidate will want to showcase their personality, positive attitude and hard work. Character is more important than experience, experience is more important than qualifications. Continue Arcades will invest in the right people.
Responsibilities:
- Opening and Closing Prep: Prepare the arcade for daily operations, including turning on machines, setting up displays, and ensuring cleanliness and organization. Conduct routine checks to ensure all equipment is functioning properly. Close down the arcade at the end of the day, including financial reports, restocking areas, shutting down equipment, and cleaning up.
- Cleaning: Maintain cleanliness and sanitation standards throughout the arcade, including gaming areas, restrooms, and common areas. Regularly inspect and clean gaming machines, ensuring they are free of debris and in optimal working condition. Monitor and replenish cleaning supplies as needed.
- Taking Orders: Assist guests with selecting and purchasing entrance tickets, drinks, snacks and other merchandise. Operate card readers and handle transactions accurately. Provide information about arcade attractions, promotions, and special events.
- Customer Service: Greet patrons warmly and assist them with any inquiries or concerns. Monitor gaming areas to ensure a safe and enjoyable experience for all guests. Resolve customer complaints or issues promptly and professionally. Promote a positive and welcoming atmosphere that encourages repeat visits and customer loyalty.
Qualifications:
- High school diploma or equivalent.
- Prior experience in a customer service or retail environment preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic math skills and proficiency in handling cash transactions.
- Flexibility to work evenings, weekends, and holidays as needed.
Benefits:
- Competitive wages
- Profit share bonus structure.
- Flexible scheduling
- Opportunities for advancement
- Employee discounts
- Fun and dynamic work environment
Job Types: Full-time, Part-time, Permanent
Pay: From £12.71 per hour
Expected hours: 24 per week
Benefits:
- Bereavement leave
- Employee discount
- Flexitime
- Profit sharing
- Sick pay
- Work from home
Application question(s): When are you available to start? Are you happy to work weekends and late shifts? We close at 9pm and 11pm Friday and Saturday.
Work Location: In person
Associate in Plymouth employer: Continue Arcades Ltd
Contact Detail:
Continue Arcades Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate in Plymouth
✨Tip Number 1
Get to know the company vibe! Before your interview, check out Continue Arcades' social media and website. This will help you understand their culture and show that you're genuinely interested in being part of their fun and customer-centric team.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering excellent customer service, think of some examples where you've gone above and beyond for customers. We want to see your personality shine through during the interview!
✨Tip Number 3
Dress the part! While Continue Arcades has a relaxed atmosphere, showing up looking smart and presentable can make a great first impression. It shows that you respect the opportunity and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Associate in Plymouth
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Highlight your positive attitude and any experiences that showcase your character, as we value this over qualifications.
Tailor Your Application: Make sure to customise your application for the Associate role at Continue Arcades. Mention specific skills or experiences that relate to customer service and working in a fast-paced environment, as these are key to our success.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications and enthusiasm quickly!
Apply Through Our Website: For the best chance of joining our team, apply directly through our website. This ensures your application gets to us without any hiccups, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Continue Arcades Ltd
✨Show Your Personality
At Continue Arcades, they value character over experience. Be yourself during the interview! Share your passion for gaming and how you can contribute to creating a fun atmosphere. Let your enthusiasm shine through!
✨Know the Company
Familiarise yourself with Continue Arcades' offerings and their commitment to customer service. Mention specific games or events they host, and express how you can enhance the guest experience. This shows genuine interest and preparation.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or created a positive experience for customers. This aligns perfectly with their focus on high levels of customer service.
✨Be Ready for Flexibility
Since the role requires working evenings and weekends, be upfront about your availability. Show that you're adaptable and willing to work during peak times. This will demonstrate your commitment to the team and the business.
