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For Companies At a Glance
- Tasks: Lead the arcade team to ensure an unforgettable gaming experience for all guests.
- Company: Join Continue Arcades, a vibrant and fun entertainment destination.
- Benefits: Enjoy competitive pay, flexible hours, and awesome employee discounts.
- Why this job: Be part of a friendly team that values character and offers growth opportunities.
- Qualifications: Customer service experience and a positive attitude are key.
- Other info: Work in a dynamic environment with a focus on fun and nostalgia.
The predicted salary is between 28000 - 42000 £ per year.
About us
Continue Arcades Ltd is an independently owned company. We are professional, agile, customer-centric, and we live by the motto: Fun is contagious, nostalgia is visible, and competition is a feeling.
Our work environment includes:
- Modern office setting
- Relaxed atmosphere
- Flexible working hours
- Growth opportunities
- Company perks
Continue Arcades is a vibrant entertainment destination dedicated to providing an immersive gaming experience for our guests. From classic arcade games to modern-day simulators, we offer a diverse range of entertainment options for all ages.
As a Lead at Continue Arcades in Taunton, you will play a pivotal role in ensuring that our patrons have an exceptional gaming experience. You will be responsible for various tasks related to the smooth operation of the arcade, including opening and closing duties, cleaning, order management, and delivering excellent customer service.
This is an independently owned brand that has a desire to offer a friendly, inclusive, and welcoming environment with extremely high levels of customer service. The ideal candidate will want to showcase their personality, positive attitude, and hard work. Character is more important than experience, and experience is more important than qualifications. Continue Arcades will invest in the right people.
Responsibilities:
- Opening and Closing Prep: Prepare the arcade for daily operations, including turning on machines, setting up displays, and ensuring cleanliness and organization. Conduct routine checks to ensure all equipment is functioning properly. Close down the arcade at the end of the day, including financial reports, restocking areas, shutting down equipment, and cleaning up.
- Cleaning: Maintain cleanliness and sanitation standards throughout the arcade, including gaming areas, restrooms, and common areas. Regularly inspect and clean gaming machines, ensuring they are free of debris and in optimal working condition. Monitor and replenish cleaning supplies as needed.
- Taking Orders: Assist guests with selecting and purchasing entrance tickets, drinks, snacks, and other merchandise. Operate card readers and handle transactions accurately. Provide information about arcade attractions, promotions, and special events.
- Customer Service: Greet patrons warmly and assist them with any inquiries or concerns. Monitor gaming areas to ensure a safe and enjoyable experience for all guests. Resolve customer complaints or issues promptly and professionally. Promote a positive and welcoming atmosphere that encourages repeat visits and customer loyalty.
Qualifications:
- High school diploma or equivalent.
- Prior experience in a customer service or retail environment preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic math skills and proficiency in handling cash transactions.
- Flexibility to work evenings, weekends, and holidays as needed.
Benefits:
- Competitive wages
- Profit share bonus structure
- Flexible scheduling
- Opportunities for advancement
- Employee discounts
- Fun and dynamic work environment
Job Types: Full-time, Permanent
Pay: £13.50 per hour
Expected hours: 35 per week
Benefits:
- Bereavement leave
- Employee discount
- Flexitime
- Profit sharing
- Sick pay
Experience:
- Retail sales: 1 year (required)
- Leadership: 1 year (required)
- Customer service: 1 year (required)
Work Location: In person
Lead employer: Continue Arcades Ltd
Contact Detail:
Continue Arcades Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead
✨Tip Number 1
Get to know the company culture! Before your interview, check out Continue Arcades' social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their fun and customer-centric team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating an exceptional gaming experience, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show off your personality! Continue Arcades values character over experience, so don’t be shy about letting your true self shine through. Whether it’s your positive attitude or your love for gaming, make sure they see what makes you unique.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and really want to be part of the Continue Arcades family. Don’t miss out on this opportunity!
We think you need these skills to ace Lead
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to showcase your positive attitude and enthusiasm for the role.
Tailor Your Application: Make sure to tailor your application to fit the Lead position at Continue Arcades. Highlight any relevant experience in customer service or leadership, and connect it back to how you can enhance our guests' gaming experience.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Continue Arcades Ltd
✨Know the Company Culture
Before your interview, take some time to understand Continue Arcades' vibe. They value a friendly and inclusive atmosphere, so think about how you can showcase your personality and positive attitude during the chat.
✨Prepare for Customer Service Scenarios
Since customer service is key for this role, be ready to discuss past experiences where you’ve gone above and beyond for customers. Think of specific examples that highlight your problem-solving skills and ability to create a welcoming environment.
✨Showcase Your Leadership Skills
As a Lead, you'll need to demonstrate your leadership abilities. Prepare to talk about times when you've successfully managed a team or handled a challenging situation. Highlight your communication skills and how you motivate others.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about growth opportunities or how they maintain their fun and competitive atmosphere. This shows your genuine interest in the role and the company.
