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- Tasks: Support customer inquiries and collaborate with sales for an excellent customer experience.
- Company: Join Continental, a leading global tire manufacturer with a focus on innovation.
- Benefits: Enjoy immediate benefits, paid time off, employee discounts, and an annual bonus.
- Why this job: Make a real impact by enhancing customer satisfaction and supporting a dynamic sales team.
- Qualifications: HS Diploma/GED and 3+ years in customer service or sales support required.
- Other info: Opportunities for growth in a diverse and inclusive workplace.
The predicted salary is between 30000 - 40000 £ per year.
In this role, you will support customer inquiries, maintain accurate data, and collaborate efficiently with other corporate and manufacturing functions. Working closely together with the sales team to deliver an excellent customer experience to our internal and external customers.
How You Will Make An Impact
- Maintain accurate customer master data in ERP and CRM systems (including pricing, bonuses, shipping details, and invoice settings)
- Monitor and update pricing, terms, conditions, sales agent details, and commission data
- Assist the sales team with planning, forecasting, reporting, and preparation for customer visits
- Prepare strategic and operational reports, including statistics and sales performance analysis
- Manage rebates and commission processes in coordination with Accounting
- Create credit and debit notes
- Act as an interface between customers and internal functions (SCM, Accounting, Quality)
- Validate non-standard orders for accuracy and compliance
- Provide support for customer demand prioritization when capacity is limited
- Support escalations related to missing payments and special payment processes
- Support handling of quality complaints
- Communicate with customers and prospects via phone and email
- Record and maintain leads in Salesforce
- Manage requests for samples, pre-series materials, and physical marketing material
- Assist with the quotation process and prepare and send offers to customers
- Ensure alignment of operational requirements with customers and internal stakeholders
- Support contract preparation and review to ensure compliance with applicable regulations
- Manage customer inquiries by obtaining relevant information or directing requests to appropriate stakeholders
Qualifications
- HS Diploma/GED
- 3+ years of Customer Service and or Sales Support experience
- Knowledge with SAP, CRM, and MS Office (Excel, PowerPoint, Outlook, Teams)
- Ability to work in a team and deal with conflicts
- Ability to learn our industries, markets, products, and materials
- We are seeking a customer-focused professional who demonstrates strong judgment, ownership, and problem-solving capabilities
Additional ways to stand out
- Bachelor’s degree
- 5+ years of customer service and or sales support
- Experience with ERP SAP
- Consistently seeks to understand customer needs and anticipates potential challenges before they escalate.
Company Description
Continental is a leading tire manufacturer and industry specialist that develops and produces sustainable, safe and convenient solutions for automotive manufacturers as well as industrial and end customers worldwide. Founded in 1871, the company generated sales of €39.7 billion in 2024 and currently employs around 95,000 people in 54 countries and markets.
Sales Coordinator Job ID: REF94791H in Hampshire employer: Continental
Contact Detail:
Continental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Coordinator Job ID: REF94791H in Hampshire
✨Tip Number 1
Get to know the company inside out! Research Continental's values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and sales support. Think about specific examples from your past experiences that highlight your skills and problem-solving abilities.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Sales Coordinator Job ID: REF94791H in Hampshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Coordinator role. Highlight your experience in customer service and sales support, and show how your skills align with what we’re looking for.
Showcase Your Skills: Don’t forget to mention your knowledge of SAP, CRM, and MS Office. We want to see how you can use these tools to maintain accurate data and support our sales team effectively.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and bullet points where possible to make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and is considered for the Sales Coordinator position.
How to prepare for a job interview at Continental
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales Coordinator inside and out. Familiarise yourself with customer service principles, sales support processes, and the specific tools mentioned in the job description, like SAP and CRM systems. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Team Spirit
Since this role involves collaborating with various teams, be prepared to discuss your experience working in a team environment. Share examples of how you've successfully navigated conflicts or supported colleagues in achieving common goals. This will demonstrate your ability to work well with others, which is crucial for this position.
✨Prepare for Customer Scenarios
Think about potential customer inquiries or issues you might face in this role. Prepare some examples of how you've handled similar situations in the past, focusing on your problem-solving skills and customer-focused approach. This will help you illustrate your capability to manage customer relationships effectively.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or specific challenges the sales team is currently facing. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.