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For Companies At a Glance
- Tasks: Engage with customers, manage orders, and resolve inquiries through effective communication.
- Company: Join Continental, a global leader in sustainable mobility solutions since 1871.
- Benefits: Enjoy paid time off, employee discounts, annual bonuses, and a 401(k) match.
- Why this job: Be part of a dynamic team that values communication and customer satisfaction in a thriving industry.
- Qualifications: High school diploma, 1+ years in customer service, and proficiency in Microsoft Office required.
- Other info: No relocation provided; legal authorization to work in the U.S. is necessary.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
HOW YOU WILL MAKE AN IMPACT
Responsibilities
- Support, follow, and execute the tactical and strategic plans for respective customers by intensive communication and broad market knowledge
- Responsible for translating the plant’s purchasing strategy into action plans and ensuring implementation
- Support shipping/receiving with necessary documentation and approvals from customers, maintaining accurate account information, and supporting the management of receivables and overdue payments
- Ensure clear and timely communication with customers via email/phone etc. on inquiries, orders, product quality, delivery, availability of product, pricing, and any other question that may arise
- Escalate issues including disputes, quality problems, cost issues or problems respecting time and urgency
- Process all product/trade sale orders and communicate with Supply Chain Management
Additional Information
THE PERKS
- Immediate Benefits
- Paid Time Off
- Employee Discounts
- Annual Bonus
- Employer 401(k) Match
- And more benefits that come with working for a global industry leader!
EEO Statement
EEO / AA / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to Careers@conti-na.com or contact US Recruiting at 248.393.5566. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.
Ready to drive with Continental? Take the first step and fill in the online application.
Qualifications
WHAT YOU BRING TO THE ROLE
- High School Diploma and or GED
- 1+ years of customer service experience
- Must be able to work in an industrial environment
- Proficiency in Microsoft Office Suite (Outlook, PPT and Excel)
- Excellent written and verbal Communication skills
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future for this job posting.
No relocation provided for this role
Company Description
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2023, Continental generated preliminary sales of €41.4 billion and currently employs around 200,000 people in 56 countries and markets.
ContiTech is one of the world’s leading industry specialists. The Continental group sector offers its customers connected, environment-friendly, safe and convenient industry and service solutions using a range of materials for off-highway applications, on rails and roads, in the air, under and above the ground, in industrial environments, for the food sector and the furniture industry. With about 42,000 employees in more than 40 countries and sales of some 6.8 billion euros (2023), the global industrial partner is active with core branches in Asia, Europe and North and South America.
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Customer Service Representative Job ID: REF87178T employer: Continental
Contact Detail:
Continental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative Job ID: REF87178T
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what Continental offers will help you communicate effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, both written and verbal. Since the role involves extensive customer interaction, being able to articulate your thoughts clearly will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities. Be prepared to discuss past experiences where you successfully resolved customer issues, as this is a key aspect of the Customer Service Representative role.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Service Representative Job ID: REF87178T
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Customer Service Representative position. Tailor your application to highlight relevant experience and skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience, especially in an industrial environment. Use specific examples to demonstrate your communication skills and ability to handle inquiries and issues.
Showcase Technical Skills: Mention your proficiency in Microsoft Office Suite, particularly Outlook, PowerPoint, and Excel. If you have experience with any customer relationship management (CRM) software, be sure to include that as well.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a good fit for the role. Address how your skills align with the company's needs and express your enthusiasm for working with Continental.
How to prepare for a job interview at Continental
✨Know the Company
Before your interview, take some time to research Continental. Understand their products, services, and values. This will help you tailor your answers and show that you're genuinely interested in the company.
✨Highlight Your Customer Service Experience
Since the role requires customer service experience, be prepared to discuss specific examples from your past jobs. Share how you handled difficult situations, resolved conflicts, or improved customer satisfaction.
✨Demonstrate Communication Skills
Excellent written and verbal communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewer to showcase your communication abilities.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to escalate issues or manage customer inquiries effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
