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For Companies At a Glance
- Tasks: Engage with customers, manage inquiries, and ensure smooth order processing.
- Company: Join Continental, a global leader in innovative mobility solutions since 1871.
- Benefits: Enjoy immediate benefits, paid time off, employee discounts, and an annual bonus.
- Why this job: Be part of a dynamic team that values communication and customer satisfaction.
- Qualifications: High school diploma, 1+ years in customer service, and Microsoft Office skills required.
- Other info: Opportunities for growth in a diverse and inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
HOW YOU WILL MAKE AN IMPACT
- Support, follow, and execute the tactical and strategic plans for respective customers by intensive communication and broad market knowledge
- Responsible for translating the plant’s purchasing strategy into action plans and ensuring implementation
- Support shipping/receiving with necessary documentation and approvals from customers, maintaining accurate account information, and supporting the management of receivables and overduepayments
- Ensure clear and timely communication with customers via email/phone etc. on inquiries, orders, product quality, delivery, availability of product, pricing, and any other question that may arise
- Escalate issues including disputes, quality problems, cost issues or problems respecting timeand urgency
- Process all product/trade sale orders and communicated with Supply Chain Management
Additional Information
THE PERKS
• Immediate Benefits
• Paid Time Off
• Employee Discounts
• Annual Bonus
• Employer 401(k) Match
• And more benefits that come with working for a global industry leader!
EEO-Statement:
EEO / AA / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to Careers@conti-na.com or contact US Recruiting at 248.393.5566. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.
Ready to drive with Continental? Take the first step and fill in the online application.
EEO-Statement:
EEO / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities for qualified individuals with a disability and protected veterans, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply toCareers@conti-na.comor contact US Recruiting at 248.393.5566. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.
Ready to drive with Continental? Take the first step and fill in the online application.
Qualifications
WHAT YOU BRING TO THE ROLE
- High School Diploma and or GED
- 1+ years of customer service experience
- Must be able to work in an industrial environment
- Proficiency in Microsoft Office Suite(Outlook, PPT and Excel)
- Excellent written and verbal Communication skills
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future for this job posting.
No relocation provided for this role
Company Description
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2023, Continental generated preliminary sales of €41.4 billion and currently employs around 200,000 people in 56 countries and markets.
ContiTech is one of the world’s leading industry specialists. The Continental group sector offers its customers connected, environment-friendly, safe and convenient industry and service solutions using a range of materials for off-highway applications, on rails and roads, in the air, under and above the ground, in industrial environments, for the food sector and the furniture industry. With about 42,000 employees in more than 40 countries and sales of some 6.8 billion euros (2023), the global industrial partner is active with core branches in Asia, Europe and North and South America.
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Customer Service Representative employer: Continental
Contact Detail:
Continental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what Continental offers will help you communicate effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, both written and verbal. Since the role involves extensive customer interaction, being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues, as this will highlight your capability to handle disputes and quality problems.
✨Tip Number 4
Network with current or former employees of Continental. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your communication abilities, proficiency in Microsoft Office, and any experience in an industrial environment.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention how your past experiences align with the responsibilities of the Customer Service Representative role, such as handling inquiries and managing orders.
Showcase Your Communication Skills: Since excellent written and verbal communication is crucial for this role, ensure your application is free from errors and clearly conveys your points. Use professional language and structure your writing well.
Highlight Problem-Solving Abilities: In your application, provide examples of how you've successfully resolved customer issues or disputes in the past. This will demonstrate your ability to handle challenges effectively, which is key for this position.
How to prepare for a job interview at Continental
✨Know the Company
Before your interview, take some time to research Continental. Understand their products, services, and values. This will help you tailor your answers and show that you're genuinely interested in the company.
✨Demonstrate Communication Skills
As a Customer Service Representative, strong communication skills are essential. Be prepared to showcase your ability to communicate clearly and effectively, both verbally and in writing, during the interview.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as handling complaints or resolving disputes. Prepare examples from your past experience that demonstrate how you successfully managed these situations.
✨Showcase Your Technical Skills
Since proficiency in Microsoft Office Suite is required, be ready to discuss your experience with these tools. You might even want to mention specific tasks you've accomplished using Excel or Outlook to highlight your technical capabilities.
