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For Companies At a Glance
- Tasks: Manage customer service operations and facilitate deliveries at Avonmouth docks.
- Company: Join Continental Bitumen UK, part of the innovative Colas Group.
- Benefits: Enjoy a competitive salary, generous pension, flexible working, and discounts on various services.
- Why this job: Be part of a caring and daring team that values innovation and personal development.
- Qualifications: Previous customer service experience, proficiency in Word and Excel, and strong communication skills required.
- Other info: Opportunity for professional qualification funding and ongoing training.
The predicted salary is between 29000 - 35000 £ per year.
About the Role
Continental Bitumen UK is part of the Colas Group, based in Avonmouth and recruiting a Customer Service Supervisor to support the business. As Customer Service Supervisor you will manage the day-to-day customer service operations, facilitating customer deliveries and collections. As the role is based at the vibrant Avonmouth docks, you will reside close by or have your own transport.
Responsibilities
- Customer service: Receive and facilitate customer orders and administration of sales.
- Planning: Support haulage planning, integrate customer collections and manage purchases from third party bitumen facilities.
- Invoicing: Raise customer invoices and resolve any invoice queries.
You will ensure customer satisfaction and contribute to smooth logistics operations. Strong organisational skills, attention to detail, and a commitment to safety are essential for success in this role. Join our team and play a vital role in providing excellent customer support and efficient haulage planning.
Qualifications
The ideal candidate will have previous experience in a customer focussed administrative role and be conversant with Word and Excel. You will be a team player with a willingness to learn, good communication skills, good written and oral skills, able to demonstrate flexibility and adaptability.
Previous experience in a customer focussed administrative role, conversant with Word and Excel, good communication skills, flexibility, and adaptability.
Pay range and compensation package
- A generous pension contribution - £29,000 - £35,000
- Life assurance cover (x4 basic salary)
- 25 days annual leave + bank holidays (with the option to buy/sell more)
- Flexible working policy
- Opportunity to study towards a professional qualification fully funded
- Ongoing training and personal/professional development
- Discounts on car leasing, holidays, cinema tickets, restaurants and much more through our online employee benefits portal.
Equal Opportunity Statement
As a business, we hold three core values: Caring, Sharing, and Daring. We are committed to Caring for our colleagues, promoting equality and diversity, and maintaining a culture of fairness, transparency, and respect for all employees, clients, communities, suppliers, contractors, and other stakeholders. We harness a productive environment where talents are being fully utilised and organisational goals are met, Sharing our knowledge and expertise with colleagues to progress and expand on new ideas, promoting trust, responsibility, and solidarity. Our culture is built on an innovative and pioneering mindset, Daring to welcome new ideas and approaches. We are driven to invest in our employees and encourage them to participate in innovation, moving forward and striving to provide sustainable infrastructure solutions.
Customer Services Supervisor employer: Continental Bitumen
Contact Detail:
Continental Bitumen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Supervisor
✨Tip Number 1
Familiarise yourself with the logistics and customer service operations specific to the bitumen industry. Understanding the nuances of this sector will help you stand out during discussions.
✨Tip Number 2
Network with professionals in the logistics and customer service fields, especially those who have experience in similar roles. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've successfully managed customer orders or resolved issues in previous roles. Be ready to discuss these during any interviews.
✨Tip Number 4
Showcase your adaptability by being prepared to discuss situations where you've had to adjust to changing circumstances in a fast-paced environment. This is crucial for a role that involves planning and logistics.
We think you need these skills to ace Customer Services Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise your organisational skills, attention to detail, and any previous roles that involved managing customer orders or invoicing.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to contribute to the team. Mention specific examples of how you've successfully handled customer queries or improved processes in past roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Word and Excel, as well as your communication skills. Provide examples of how these skills have helped you in previous positions, especially in a customer-focused environment.
Showcase Flexibility and Adaptability: Demonstrate your flexibility and adaptability in your application. Share instances where you've successfully navigated changes or challenges in a work setting, which is crucial for the dynamic environment at Continental Bitumen UK.
How to prepare for a job interview at Continental Bitumen
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully managed customer orders or resolved issues, as this will demonstrate your capability to handle the responsibilities of a Customer Service Supervisor.
✨Demonstrate Organisational Skills
Since strong organisational skills are essential for this role, come equipped with examples of how you've effectively planned and managed tasks in past positions. This could include managing schedules, coordinating deliveries, or handling multiple customer requests simultaneously.
✨Familiarise Yourself with Relevant Software
As the job requires proficiency in Word and Excel, make sure you can discuss your experience with these tools. Be ready to explain how you've used them in previous roles, particularly in relation to invoicing and administrative tasks.
✨Emphasise Flexibility and Adaptability
The role calls for someone who can adapt to changing situations. Prepare to share instances where you've had to be flexible in your approach, whether it was adjusting to last-minute changes or finding solutions to unexpected challenges.
