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For Companies At a Glance
- Tasks: Manage customer service operations, facilitate orders, and ensure smooth logistics.
- Company: Join Continental Bitumen UK, part of the innovative Colas Group at Avonmouth docks.
- Benefits: Enjoy a competitive salary, generous pension, flexible working, and discounts on various services.
- Why this job: Be part of a caring and daring team that values innovation and personal development.
- Qualifications: Previous customer service experience, proficiency in Word and Excel, and strong communication skills required.
- Other info: Opportunity for professional qualification funding and ongoing training.
The predicted salary is between 29000 - 35000 £ per year.
About the Role
Continental Bitumen UK is part of the Colas Group, based in Avonmouth and recruiting a Customer Service Supervisor to support the business. As Customer Service Supervisor you will manage the day-to-day customer service operations, facilitating customer deliveries and collections. As the role is based at the vibrant Avonmouth docks, you will reside close by or have your own transport.
Responsibilities
- Customer service: Receive and facilitate customer orders and administration of sales.
- Planning: Support haulage planning, integrate customer collections and manage purchases from third party bitumen facilities.
- Invoicing: Raise customer invoices and resolve any invoice queries.
You will ensure customer satisfaction and contribute to smooth logistics operations. Strong organisational skills, attention to detail, and a commitment to safety are essential for success in this role. Join our team and play a vital role in providing excellent customer support and efficient haulage planning.
Qualifications
The ideal candidate will have previous experience in a customer focussed administrative role and be conversant with Word and Excel. You will be a team player with a willingness to learn, good communication skills, good written and oral skills, able to demonstrate flexibility and adaptability.
Pay range and compensation package
- A generous pension contribution - £29,000 - £35,000
- Life assurance cover (x4 basic salary)
- 25 days annual leave + bank holidays (with the option to buy/sell more)
- Flexible working policy
- Opportunity to study towards a professional qualification fully funded
- Ongoing training and personal/professional development
- Discounts on car leasing, holidays, cinema tickets, restaurants and much more through our online employee benefits portal.
Equal Opportunity Statement
As a business, we hold three core values: Caring, Sharing, and Daring. We are committed to Caring for our colleagues, promoting equality and diversity, and maintaining a culture of fairness, transparency, and respect for all employees, clients, communities, suppliers, contractors, and other stakeholders. We harness a productive environment where talents are being fully utilised and organisational goals are met, Sharing our knowledge and expertise with colleagues to progress and expand on new ideas, promoting trust, responsibility, and solidarity. Our culture is built on an innovative and pioneering mindset, Daring to welcome new ideas and approaches. We are driven to invest in our employees and encourage them to participate in innovation, moving forward and striving to provide sustainable infrastructure solutions.
Customer Services Supervisor employer: Continental Bitumen
Contact Detail:
Continental Bitumen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Supervisor
✨Tip Number 1
Familiarise yourself with the logistics and customer service operations specific to the bitumen industry. Understanding the nuances of this sector will help you stand out during discussions.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed customer orders or resolved issues in previous roles. This will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Tip Number 3
Showcase your adaptability by discussing situations where you've had to adjust to changing circumstances or customer needs. This aligns well with the flexibility required for the role.
✨Tip Number 4
Engage with current employees or alumni from the company on platforms like LinkedIn. Gaining insights into their experiences can provide you with valuable information to tailor your approach and questions during the interview.
We think you need these skills to ace Customer Services Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise your organisational skills, attention to detail, and any previous roles that involved managing customer orders or invoicing.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to contribute to the team. Mention specific examples of how you've successfully handled customer queries or improved processes in past roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Word and Excel, as well as your communication skills. Provide examples of how these skills have helped you in previous positions, especially in a customer-focused environment.
Showcase Flexibility and Adaptability: Demonstrate your willingness to learn and adapt by including examples from your work history where you successfully managed changes or took on new responsibilities. This will align with the company's values of flexibility and innovation.
How to prepare for a job interview at Continental Bitumen
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer-focused roles. Be prepared to discuss specific examples of how you've handled customer orders, resolved issues, and ensured satisfaction.
✨Demonstrate Organisational Skills
Since the role requires strong organisational skills, come prepared with examples of how you've successfully managed multiple tasks or projects simultaneously. This could include planning deliveries or coordinating with different teams.
✨Familiarise Yourself with Relevant Software
As the job mentions a need for proficiency in Word and Excel, brush up on these applications before the interview. You might be asked about your experience with them, so be ready to discuss how you've used these tools in past roles.
✨Emphasise Flexibility and Adaptability
The company values flexibility and adaptability, so think of instances where you've had to adjust to changing circumstances or take on new responsibilities. Sharing these experiences will demonstrate that you align with their core values.
