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- Tasks: Manage customer service operations and facilitate deliveries at Avonmouth docks.
- Company: Join Continental Bitumen UK, part of the innovative Colas Group.
- Benefits: Enjoy a competitive salary, generous leave, flexible working, and discounts on various services.
- Why this job: Be a key player in customer satisfaction and logistics while working in a vibrant environment.
- Qualifications: Previous customer service experience, proficiency in Word and Excel, and strong communication skills required.
- Other info: Opportunity for professional development and a supportive, inclusive company culture.
The predicted salary is between 29000 - 35000 £ per year.
Continental Bitumen UK is part of the Colas Group, based in Avonmouth and recruiting a Customer Service Supervisor to support the business. As Customer Service Supervisor you will manage the day-to-day customer service operations, facilitating customer deliveries and collections. As the role is based at the vibrant Avonmouth docks, you will reside close by or have your own transport.
Responsibilities
- Customer service: Receive and facilitate customer orders and administration of sales.
- Planning: Support haulage planning, integrate customer collections and manage purchases from third party bitumen facilities.
- Invoicing: Raise customer invoices and resolve any invoice queries.
You will ensure customer satisfaction and contribute to smooth logistics operations. Strong organisational skills, attention to detail, and a commitment to safety are essential for success in this role. Join our team and play a vital role in providing excellent customer support and efficient haulage planning.
Qualifications
The ideal candidate will have previous experience in a customer focussed administrative role and be conversant with Word and Excel. You will be a team player with a willingness to learn, good communication skills, good written and oral skills, able to demonstrate flexibility and adaptability.
Pay range and compensation package
- A generous pension contribution - £29,000 - £35,000
- Life assurance cover (x4 basic salary)
- 25 days annual leave + bank holidays (with the option to buy/sell more)
- Flexible working policy
- Opportunity to study towards a professional qualification fully funded
- Ongoing training and personal/professional development
- Discounts on car leasing, holidays, cinema tickets, restaurants and much more through our online employee benefits portal.
Equal Opportunity Statement
As a business, we hold three core values: Caring, Sharing, and Daring. We are committed to Caring for our colleagues, promoting equality and diversity, and maintaining a culture of fairness, transparency, and respect for all employees, clients, communities, suppliers, contractors, and other stakeholders. We harness a productive environment where talents are being fully utilised and organisational goals are met, Sharing our knowledge and expertise with colleagues to progress and expand on new ideas, promoting trust, responsibility, and solidarity. Our culture is built on an innovative and pioneering mindset, Daring to welcome new ideas and approaches. We are driven to invest in our employees and encourage them to participate in innovation, moving forward and striving to provide sustainable infrastructure solutions.
Customer Services Supervisor employer: Continental Bitumen
Contact Detail:
Continental Bitumen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Supervisor
✨Tip Number 1
Familiarise yourself with the logistics and customer service operations specific to the bitumen industry. Understanding the nuances of this sector will help you stand out during discussions.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed customer orders or resolved issues in previous roles. This will demonstrate your capability to handle the responsibilities of the position.
✨Tip Number 3
Showcase your adaptability by discussing situations where you've had to adjust to changing circumstances or customer needs. This aligns well with the company's values of flexibility and innovation.
✨Tip Number 4
Research Continental Bitumen UK and the Colas Group's core values: Caring, Sharing, and Daring. Be prepared to discuss how your personal values align with theirs, as cultural fit is crucial for this role.
We think you need these skills to ace Customer Services Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise your organisational skills, attention to detail, and any previous roles that involved managing customer orders or logistics.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your skills and experiences align with the role of Customer Service Supervisor and demonstrate your commitment to customer satisfaction.
Showcase Relevant Skills: In your application, clearly showcase your proficiency in Word and Excel, as well as your communication skills. Provide examples of how you've used these tools in past roles to improve customer service or streamline operations.
Highlight Flexibility and Adaptability: Mention instances where you have demonstrated flexibility and adaptability in your previous roles. This could include managing unexpected challenges or adjusting to new processes, which is crucial for the dynamic environment at Continental Bitumen UK.
How to prepare for a job interview at Continental Bitumen
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer-focused roles. Be prepared to discuss specific examples of how you've handled customer orders, resolved issues, and ensured satisfaction.
✨Demonstrate Organisational Skills
Since the role requires strong organisational skills, come prepared with examples of how you've successfully managed multiple tasks or projects simultaneously. This will show your ability to handle the day-to-day operations effectively.
✨Familiarise Yourself with Logistics Operations
Understanding logistics is key for this position. Brush up on basic logistics concepts and be ready to discuss how you would integrate customer collections and manage purchases from third-party facilities.
✨Emphasise Flexibility and Adaptability
The job description mentions the need for flexibility and adaptability. Prepare to share instances where you've had to adjust to changing circumstances or take on new responsibilities in your previous roles.
