At a Glance
- Tasks: Lead strategic planning and manage client communications for content management solutions.
- Company: Join Contiem, a global leader in content management software and expertise.
- Benefits: Enjoy 23 days holiday, health plans, and a 5% pension contribution.
- Other info: Flexible hybrid working environment with opportunities for international travel.
- Why this job: Make an impact by helping clients achieve their content goals globally.
- Qualifications: 12+ years in client service or account management; strong communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
We aim to be the leading provider of content management software and expertise, helping clients create, manage, publish, and deliver high-value content.
Job Description
We aim to be the leading provider of content management software and expertise, helping clients create, manage, publish, and deliver high-value content.
About Us
Contiem, Inc. is a global Component Content Management System (CCMS) and expertise partner.
We specialize in creating, managing, and delivering high-value content - technical documentation, e Learning, online help, visualizations, training materials, etc.
We continuously challenge the status quo and empower organizations by delivering effective content solutions that help clients achieve their business objectives.
Contiem headquarters is located in Annapolis, MD, with additional locations in the US and internationally in Sutton, UK, Chennai, India, and Sydney, Australia.
Our elite team of subject matter experts works closely with clients to assess, optimize, and transform their content objectives and operations.
Our global team allows us to support clients in 40 countries, including many of the world's largest companies and iconic brands, from various industries such as Publishing, Consumer Products, Healthcare, Technology, and Financial Services.
Position Summary
Contiem Ltd is looking for a Sr.
Program Manager, Professional Services, who will be responsible for overseeing long and short-term strategic and tactical planning, as well as the day-to-day activities required to support the assigned verticals.
Essential Duties & Responsibilities
- Provide leadership and management to the personnel and programs that support the assigned vertical.
- Monitor and direct teams to meet and exceed revenue growth targets through knowledge of the clients’ contracting processes, budget cycles, and decision-making processes.
- Oversee client communications to ensure regular, active contact with active and prospective clients (e. g., new product rollouts, innovation/product roadmaps, upgrades, events/activities, etc.).
- Oversee and manage technical and programmatic resources, spend plans, and program execution for project engagements to ensure Contiem meets client expectations and contractual obligations.
- Track and report on monthly revenue forecasts and actuals within assigned verticals, including committed and uncommitted contract actions.
- Handle client escalations with professional maturity and a solutions-based approach.
- Work with Sales to respond to Sales queries, proposals, and new client opportunities.
This may include assisting with developing proposals or playing an active role in the sales process.
Experience And Skills
- Eligible to work in the UK without sponsorship
- Bachelor’s degree in Business, Engineering, or a related field of study from an accredited college or university.
- 12+ years of experience in client service, account management, or enterprise-level content management software and solution sales.
- Ability to lead in a matrix management environment with a proven ability to collaborate on projects with a mix of remote and centrally located team members across different time zones.
- Excellent communication skills.
- Familiarity with Microsoft Office tools, specifically Power Point, and spreadsheet applications such as Excel, including pivot tables and charting.
- Experience developing, implementing, and determining the business impact of various approaches, including revenue forecasting, to ensure they are measured, optimized, and aligned with targets.
- Preferred Skills & Qualifications
- Knowledge of XML technologies.
- Experience working with enterprise-type software applications, including their installation and ongoing support.
- Knowledge of content management software, structured content, and/or content solutions.
- Knowledge and use of project management and issue-tracking software, such as Jira.
Please note, this job description does not cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job.
Duties, responsibilities, and activities may change at any time, with or without notice.
Travel
This position requires travel up to 10% of the time, both domestically and internationally.
Work Hours & Location
This is a full-time position, working Monday to Friday with core hours of 9:00am to 5:30pm.
As we support clients across multiple time zones worldwide, a degree of flexibility will be required to meet business needs.
This role will be based from our office in Sutton (Hybrid Working).
- Job Benefits
- 23 days holiday, plus 8 bank holidays
- 5% Employer Pension Contribution
- Group Life Assurance
- Group Income Protection
- Health Cash Plan
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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Sr. Program Manager employer: Contiem
Contiem is an exceptional employer located in Sutton, UK, offering a dynamic work environment that fosters innovation and collaboration. With a strong focus on employee growth, we provide tailored training and coaching opportunities, ensuring our team members excel in their roles while contributing to impactful projects in the Aerospace and Defense sectors. Our commitment to a supportive work culture, combined with the chance to engage with diverse clients, makes Contiem a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Sr. Program Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Sr. Program Manager at Contiem!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Contiem or be willing to refer you for that Sr. Program Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Contiem who’s on the lookout for their next Sr. Program Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Sr. Program Manager role at Contiem!
We think you need these skills to ace Sr. Program Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Contiem. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Contiem
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Contiem. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
