At a Glance
- Tasks: Implement and optimise software solutions while delivering training and support to customers.
- Company: Dynamic software solutions provider with a focus on customer success.
- Benefits: Competitive salary, hybrid working, and opportunities for career development.
- Other info: Exciting role with potential for travel and diverse project exposure.
- Why this job: Join a growing team and make a real impact on customer projects.
- Qualifications: Experience in software configuration and strong problem-solving skills.
The predicted salary is between 40000 - 40000 £ per year.
We're recruiting on behalf of a successful software solutions provider seeking a Professional Services Consultant to join their growing team. This is a varied, customer-facing role combining software implementation, system configuration, testing, training, technical support and project delivery. You'll work closely with customers to implement and optimise business-critical software solutions while gaining exposure to the full project lifecycle.
You are a motivated and technically capable professional who enjoys solving problems, working with customers and delivering successful software solutions. You'll be organised, adaptable and keen to develop your career within software consultancy and professional services.
Key Responsibilities:- Configure and implement software solutions for customers
- Deliver customer projects, training and system rollouts
- Support User Acceptance Testing (UAT) and go-live activities
- Investigate and resolve customer issues
- Write and maintain project and technical documentation
- Design and execute test plans and test scripts
- Work closely with development and technical teams to resolve issues
- Provide ongoing customer support and consultancy
- Experience configuring or supporting software applications
- Strong SQL querying and data analysis skills
- Customer-facing technical support or implementation experience
- Excellent communication and stakeholder management skills
- Strong troubleshooting and problem-solving ability
- XML, XSLT, HTML, APIs or SSRS
- Software implementation or Professional Services experience
- User training delivery
- Workflow, document management or financial software solutions
- Project management or software testing experience
The role may involve UK and occasional international travel. Hybrid working once passed probation, 1-2 days per week on site. This is an excellent opportunity for a Professional Services Consultant looking to work on varied, customer-facing projects within a stable and growing organisation.
Professional Services Consultant in Southampton employer: Context
Join a dynamic and innovative software solutions provider in Southampton, where you'll thrive in a supportive work culture that values collaboration and professional growth. With hybrid working options and a focus on employee development, this role offers you the chance to engage with diverse projects while enjoying a balanced work-life environment. Be part of a team that prioritises your career advancement and provides unique opportunities to enhance your skills in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Services Consultant in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Professional Services Consultant role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by practising common questions related to software implementation and customer support. We recommend doing mock interviews with friends or using online resources to get comfortable discussing your experience and problem-solving skills.
✨Tip Number 3
Showcase your technical skills! Be ready to discuss your SQL querying and data analysis abilities during interviews. Bring examples of how you've configured software solutions or resolved customer issues to demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Professional Services Consultant in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Professional Services Consultant role. Highlight your experience with software implementation, customer support, and any relevant technical skills like SQL or project management.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've solved problems for customers or delivered successful projects in the past. This is your chance to show your personality!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application demonstrates your excellent communication skills. Keep it clear, concise, and professional while still being friendly and approachable.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at Context
✨Know Your Software Inside Out
Make sure you’re familiar with the software solutions the company provides. Brush up on any relevant technologies like SQL, XML, or APIs. Being able to discuss how you've configured or supported similar applications will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled customer issues in the past. Think about specific challenges you faced and how you resolved them. This will demonstrate your troubleshooting abilities and your knack for delivering successful software solutions.
✨Communicate Clearly and Confidently
Since this role is customer-facing, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your experience effectively and show off your excellent communication skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's projects, team dynamics, and customer engagement strategies. This not only shows your interest in the role but also gives you a chance to assess if the company is the right fit for you.
