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- Tasks: Lead transformative Genesys Cloud CX projects for major clients and optimise customer experiences.
- Company: Join a leading CCaaS provider known for innovation and excellence.
- Benefits: Competitive salary, remote work flexibility, and opportunities for professional growth.
- Why this job: Shape the future of customer experience with cutting-edge cloud technology.
- Qualifications: Experience in Genesys Cloud CX and strong stakeholder engagement skills.
- Other info: Multiple positions available at various levels, with excellent career advancement potential.
The predicted salary is between 50000 - 70000 £ per year.
A market-leading Contact Centre as a Service provider is expanding its Professional Services function and is seeking an accomplished Genesys Cloud CX Specialist. This is an exciting opportunity to shape large-scale customer experience transformations for major enterprise clients while working with one of the most innovative cloud platforms in the industry.
Key Responsibilities
- Lead end-to-end Genesys Cloud CX workstreams within complex enterprise implementations.
- Facilitate high-quality workshops with operational, technical, and senior stakeholder groups to understand customer journeys and CX objectives.
- Translate business requirements into robust, scalable Genesys Cloud CX solution designs across voice, digital, routing, IVR, and automation capabilities.
- Configure, optimise, and deploy Genesys Cloud CX features, ensuring solutions are aligned to best practice and customer outcomes.
- Provide expert guidance on routing strategies, digital engagement, self-service, reporting, and overall platform optimisation.
- Support change management, user adoption, and post-deployment enhancement activities.
- Work collaboratively with solution architects, project managers, and customer teams to ensure successful delivery and long-term value.
Experience Required
- Significant hands-on experience delivering Genesys Cloud CX solutions within enterprise-scale environments.
- Proven ability to run workshops, gather requirements, and influence senior stakeholders.
- Strong understanding of contact centre operations, customer experience design, and cloud-based CX best practice.
- Confident in designing and delivering complex Genesys Cloud CX configurations.
- Excellent communication skills with a consultative, customer-focused approach.
- Passionate about delivering high-quality outcomes and driving measurable improvement in customer experience.
Please note that there are several positions available (various levels and seniority). Must be eligible for SC Clearance. Paying between £50,000-70,000 depending on experience.
Genesys Cloud CX Consultant in Slough employer: Context
Contact Detail:
Context Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Genesys Cloud CX Consultant in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Genesys Cloud CX. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your past projects with Genesys Cloud CX. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to Genesys Cloud CX. Think about how you can demonstrate your experience in leading workshops and influencing stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got multiple positions available, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Genesys Cloud CX Consultant in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Genesys Cloud CX Consultant role. Highlight your relevant experience and skills that match the job description, especially your hands-on experience with Genesys Cloud CX solutions.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer experience and how you can contribute to our team. Share specific examples of your past successes in similar roles to really stand out.
Showcase Your Communication Skills: Since this role involves working with various stakeholders, demonstrate your excellent communication skills in your application. Use clear and concise language, and don’t shy away from showing your consultative approach.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Context
✨Know Your Genesys Inside Out
Make sure you brush up on your Genesys Cloud CX knowledge. Familiarise yourself with the latest features, best practices, and case studies. Being able to discuss specific configurations and how they can improve customer experience will show your expertise.
✨Prepare for Stakeholder Scenarios
Since you'll be facilitating workshops and engaging with senior stakeholders, think of examples where you've successfully gathered requirements or influenced decisions. Prepare to share these stories during the interview to demonstrate your consultative approach.
✨Showcase Your Communication Skills
Excellent communication is key in this role. Practice articulating complex concepts in a clear and concise manner. You might even want to do a mock interview with a friend to refine your delivery and ensure you come across as confident and approachable.
✨Understand Change Management
Be ready to discuss how you’ve supported change management and user adoption in previous roles. Highlight any strategies you've used to ensure successful deployment and long-term value, as this will resonate well with the interviewers looking for someone who can drive measurable improvements.