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- Tasks: Lead transformative Genesys Cloud CX projects for major clients and optimise customer experiences.
- Company: Join a leading CCaaS provider known for innovation and excellence.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Why this job: Shape the future of customer experience with cutting-edge cloud technology.
- Qualifications: Experience in Genesys Cloud CX and strong stakeholder engagement skills.
- Other info: Multiple positions available at various levels; must be eligible for SC Clearance.
The predicted salary is between 50000 - 70000 £ per year.
Paying £50,000-£70,000 (Multiple hires at various levels) Remote based. Leading CCaaS Provider.
A market-leading Contact Centre as a Service provider is expanding its Professional Services function and is seeking an accomplished Genesys Cloud CX Specialist. This is an exciting opportunity to shape large-scale customer experience transformations for major enterprise clients while working with one of the most innovative cloud platforms in the industry.
Key Responsibilities- Lead end-to-end Genesys Cloud CX workstreams within complex enterprise implementations.
- Facilitate high-quality workshops with operational, technical, and senior stakeholder groups to understand customer journeys and CX objectives.
- Translate business requirements into robust, scalable Genesys Cloud CX solution designs across voice, digital, routing, IVR, and automation capabilities.
- Configure, optimise, and deploy Genesys Cloud CX features, ensuring solutions are aligned to best practice and customer outcomes.
- Provide expert guidance on routing strategies, digital engagement, self-service, reporting, and overall platform optimisation.
- Support change management, user adoption, and post-deployment enhancement activities.
- Work collaboratively with solution architects, project managers, and customer teams to ensure successful delivery and long-term value.
- Significant hands-on experience delivering Genesys Cloud CX solutions within enterprise-scale environments.
- Proven ability to run workshops, gather requirements, and influence senior stakeholders.
- Strong understanding of contact centre operations, customer experience design, and cloud-based CX best practice.
- Confident in designing and delivering complex Genesys Cloud CX configurations.
- Excellent communication skills with a consultative, customer-focused approach.
- Passionate about delivering high-quality outcomes and driving measurable improvement in customer experience.
Please note that there are several positions available (various levels and seniority). Remote based. Must be eligible for SC Clearance.
Genesys Cloud CX Consultant in Reading employer: Context
Contact Detail:
Context Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Genesys Cloud CX Consultant in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Genesys Cloud CX. A friendly chat can lead to insider info about job openings or even referrals that could give you a leg up.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your past projects related to Genesys Cloud CX. This will not only demonstrate your expertise but also give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions specific to Genesys Cloud CX roles. Think about how you can articulate your experience with customer journeys and cloud solutions, and don’t forget to have some questions ready for them too!
✨Tip Number 4
Apply through our website! We’re always on the lookout for talented individuals like you. Make sure your application stands out by tailoring it to highlight your relevant experience and passion for customer experience transformations.
We think you need these skills to ace Genesys Cloud CX Consultant in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Genesys Cloud CX Consultant role. Highlight your relevant experience and skills that match the job description, especially your hands-on experience with Genesys Cloud CX solutions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer experience and how your background makes you a perfect fit for this role. Don’t forget to mention your experience in leading workshops and influencing stakeholders.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects your ability to convey complex ideas clearly. Use concise language and structure your application well to demonstrate your consultative approach.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Context
✨Know Your Genesys Inside Out
Make sure you brush up on your Genesys Cloud CX knowledge. Understand the platform's features, capabilities, and best practices. Be ready to discuss how you've successfully implemented solutions in past roles, as this will show your hands-on experience.
✨Prepare for Stakeholder Scenarios
Since you'll be facilitating workshops with various stakeholders, think of examples where you've gathered requirements or influenced decisions. Prepare to share these stories during the interview to demonstrate your consultative approach and communication skills.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific challenges you've faced in previous projects and how you overcame them. Highlight your ability to configure and optimise Genesys Cloud CX solutions, ensuring they align with customer outcomes and best practices.
✨Understand the Bigger Picture
Familiarise yourself with the overall contact centre operations and customer experience design. This will help you articulate how your role as a Genesys Cloud CX Consultant fits into larger enterprise transformations, showcasing your strategic thinking.