At a Glance
- Tasks: Provide 1st line support and troubleshoot software issues for clients.
- Company: Leading software provider known for innovative business solutions.
- Benefits: Up to £27,500 PA, hybrid working, and excellent training opportunities.
- Other info: Join a supportive team culture with genuine long-term career progression.
- Why this job: Kickstart your career in tech with hands-on experience and growth potential.
- Qualifications: Degree in Computing or related field; strong problem-solving skills.
The predicted salary is between 27500 - 27500 € per year.
Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Graduate Software Support Analyst to join their growing team on a permanent basis. This is an excellent opportunity for a recent graduate looking to build a long-term career within software support, gaining exposure to a wide range of technologies, systems and client environments.
Working within a small, highly capable support team, you will assist clients with technical issues, software updates and system troubleshooting while developing hands-on experience across 1st-3rd line support. You will gain exposure to databases, scripting, Windows environments and complex enterprise software solutions, with structured progression and ongoing learning opportunities. The company is highly customer-focused, with an excellent reputation for delivering quality solutions and outstanding service to clients across a range of sectors.
Key Responsibilities:- Provide 1st line support for client software solutions, logging and troubleshooting technical issues
- Assist with diagnosing and resolving software, database and configuration-related problems
- Support software changes, patches and updates across hosted and customer environments
- Work with SQL and Oracle databases, including scripts and stored procedures
- Assist with customer training, user acceptance testing and ongoing technical support
- Collaborate with internal teams and clients to ensure timely issue resolution in line with SLAs
- Gain experience across Windows client/server environments, XML/XSL scripting and enterprise applications
- Progressively develop skills across 2nd and 3rd line support activities
- Ideally hold a degree (2:1 or above preferred) in Computing, Computer Science, Engineering, Physics, Maths, or a related technical subject
- Strong analytical and problem-solving skills with an interest in software and technology
- Basic understanding of SQL, databases, or scripting concepts
- Excellent communication and interpersonal skills
- Motivated, enthusiastic and eager to learn within a technical environment
- Ability to work independently and collaboratively within a team
- Exposure to SQL, Oracle, XML/XSL, or Windows Server environments
- Understanding of software testing, troubleshooting, or scripting
- Placement year, internship, or university project experience within IT or software environments
This is an exciting opportunity to join a well-established software company with a strong team culture, excellent training and genuine long-term career progression opportunities. Hybrid working is available following probation.
Graduate Software Support Analyst in Portsmouth employer: Context
Join a dynamic and innovative software provider in Southampton, where you'll be part of a supportive team dedicated to delivering exceptional client service. With a strong emphasis on employee development, you'll have access to structured training and career progression opportunities, all while enjoying a collaborative work culture that values your contributions. The hybrid working model post-probation further enhances work-life balance, making this an ideal place for recent graduates eager to grow their careers in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Software Support Analyst in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your university alumni, attend tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common questions and scenarios related to software support. Get comfortable explaining your thought process when troubleshooting issues.
✨Tip Number 3
Show off your skills! If you've worked on any relevant projects or have experience with SQL or scripting, be sure to highlight these in conversations. Real-world examples can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from motivated candidates. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start.
We think you need these skills to ace Graduate Software Support Analyst in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Graduate Software Support Analyst role. Highlight any relevant projects or coursework, especially those involving SQL, databases, or software support.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention specific technologies or experiences that align with what we do at StudySmarter.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing analytical thinking and problem-solving in action, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Context
✨Know Your Tech Basics
Make sure you brush up on your knowledge of SQL, databases, and scripting concepts. Being able to discuss these topics confidently will show that you're not just a graduate but someone who's genuinely interested in the technical side of things.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled technical issues in the past, whether from university projects or internships. This will demonstrate your analytical skills and your ability to think on your feet, which is crucial for a Software Support Analyst.
✨Communicate Clearly
Since this role involves assisting clients with technical issues, practice explaining complex concepts in simple terms. Good communication is key, so be ready to showcase your interpersonal skills during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s software solutions and support processes. This shows your enthusiasm for the role and helps you understand how you can contribute to their customer-focused approach.
