At a Glance
- Tasks: Provide top-notch IT support and resolve tech issues for users and VIPs.
- Company: Leading construction engineering business with a supportive IT team.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Autonomous role with opportunities for growth and collaboration.
- Why this job: Join a proactive team and enhance your IT skills while making a real impact.
- Qualifications: Experience in IT support, strong communication skills, and a UK driver's license.
The predicted salary is between 40000 - 40000 £ per year.
IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential.
Key Responsibilities:
- Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face
- Prioritise and manage workflow through the ITSM system (ServiceNow)
- Conduct on-site technical investigations and escalate issues to ensure timely resolution
- Collaborate with IT team members and support 1st and 2nd line IT teams
- Install, update, maintain, and support various software packages and hardware
- Perform Active Directory administration and deploy software via Endpoint Manager
- Support SIP/VOIP telephony and video conference systems
- Configure and support iOS/Android mobile devices and 4G/5G dongles
- Assist with IT projects and maintain technical documentation
Qualifications and Skills:
- Microsoft certifications (desired)
- Experience with ITSM systems
- Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams
- Understanding of anti-virus products, web gateway filtering, and networking concepts
- Strong communication, problem-solving, and customer service skills
- Ability to work under pressure and prioritise tasks effectively
Please note; you must have a UK driver's license/own vehicle for this position.
Service Desk Engineer in North East employer: Context
Join a leading construction engineering business in Stockton on Tees as a Service Desk Engineer, where you will thrive in a supportive and collaborative work culture. With a focus on employee growth, you will have the opportunity to enhance your technical skills while providing essential IT support to internal stakeholders. Enjoy a competitive salary of £40,000 PA and the unique advantage of working autonomously in a stand-alone role, backed by a centralised IT department that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer in North East
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview like it’s a big exam. Research common questions for Service Desk Engineers and practice your answers. Don’t forget to highlight your communication skills and how you can explain tech stuff to non-techies!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you’ve diagnosed and resolved issues effectively. This will demonstrate your analytical abilities and how you handle pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Desk Engineer in North East
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Engineer role. Highlight your experience with ITSM systems, Windows Operating Systems, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your problem-solving skills and how you can communicate technical issues clearly to non-technical users. We love a good story!
Show Off Your Communication Skills:Since this role involves client-facing interactions, make sure to showcase your communication skills in your application. We want to know how you can effectively liaise with internal stakeholders and provide top-notch support.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Context
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Operating Systems, Active Directory, and Office 365. Be ready to discuss how you've used these tools in past roles, as well as any experience with ITSM systems like ServiceNow. This will show that you're not just familiar with the tech, but that you can also apply it effectively.
✨Show Off Your Communication Skills
Since this role involves liaising with non-technical users, practice explaining complex technical issues in simple terms. You might even want to prepare a few examples of how you've successfully communicated with clients or colleagues in the past. This will demonstrate your ability to bridge the gap between tech and users.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific technical issues or user requests. Think through some common scenarios you might face as a Service Desk Engineer and outline your approach to resolving them. This will help you showcase your problem-solving skills and proactive mindset.
✨Highlight Your Customer Service Experience
This position is client-facing, so be ready to discuss your customer service background. Share examples of how you've gone above and beyond to support users, especially VIPs. This will illustrate your commitment to providing high-quality IT support and your ability to manage expectations effectively.
