At a Glance
- Tasks: Support customers with network issues and manage escalated tickets in a friendly team.
- Company: Join a growing Help Desk team in Huddersfield with a collaborative vibe.
- Benefits: Competitive salary, career development, and exposure to new technologies.
- Other info: Dynamic work environment with opportunities to learn and grow.
- Why this job: Kickstart your networking career and make a real difference for customers.
- Qualifications: Experience in 1st or 2nd Line support and strong problem-solving skills.
We are currently recruiting for a 2nd Line Network Engineer to join a growing and friendly Help Desk team based in Huddersfield. This is an excellent opportunity for someone with 1st or 2nd Line experience who is looking to develop their career within networking and gain exposure to new technologies.
In this position, you will be responsible for supporting customers with network-related issues, handling escalated tickets, and assisting with projects and installations. You will play a key role in ensuring high levels of customer service while meeting service level agreements.
Key Responsibilities- Managing and resolving support tickets escalated from the 1st Line team
- Troubleshooting network issues across a range of technologies
- Logging and managing faults with third-party providers
- Ensuring all tickets are progressed and resolved within SLA
- Keeping customers updated via phone, email, and ticketing systems
- Configuring and supporting network equipment (routers, switches, WAPs)
- Supporting customer installations and project work
- Escalating complex issues to senior engineers where necessary
- Maintaining accurate records within internal systems
- Previous experience in a 1st or 2nd Line support role
- Strong communication and customer service skills
- Analytical mindset with strong problem-solving ability
- Ability to work independently and manage workload effectively
- Full UK driving licence
- Understanding of networking fundamentals (DNS, DHCP, TCP/IP, OSI model)
- Experience with LAN, WAN, and/or SD-WAN environments
- Network security and firewall concepts
- Exposure to Cisco Meraki
- Broadband technologies (ADSL, FTTC, FTTP, leased lines)
- VoIP and hosted telephony systems
- Cloud platforms such as AWS, Azure, or GCP
- Scripting knowledge (e.g., Python) advantageous
- Relevant certifications such as CCNA/CCNP
Working Hours: Monday to Friday on a rotating shift basis: 08:00 - 16:00 | 09:00 - 17:00 | 10:00 - 18:00
Network Support Engineer employer: Context
Join a dynamic and supportive team as a 2nd Line Network Support Engineer in Huddersfield, where your career can flourish in a collaborative environment. With competitive salaries and opportunities for professional development, you will gain hands-on experience with cutting-edge technologies while ensuring exceptional customer service. Our commitment to employee growth and a friendly workplace culture makes us an outstanding employer for those seeking meaningful and rewarding careers in networking.
