At a Glance
- Tasks: Build strong client relationships and provide strategic IT advice to enhance their technology investments.
- Company: Join a successful Microsoft Managed Services Provider with a focus on customer success.
- Benefits: Competitive salary, commission, hybrid work model, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and customer satisfaction.
- Why this job: Make a real impact by helping clients optimise their IT services and achieve business goals.
- Qualifications: Experience in client-facing roles with strong knowledge of IT infrastructure and cloud solutions.
The predicted salary is between 70000 - 75000 £ per year.
Job Description
Technical Account Manager
Location: Hybrid / London (2 days per week)
Salary: £70,000-75,000 + commission
Job Type: Full-Time, Permanent
We are recruiting on behalf of a successful and growing Microsoft Managed Services Provider seeking an experienced and customer-focused Technical Account Manager to join their team.
This is an excellent opportunity for a technically minded professional who enjoys building long-term client relationships, providing strategic advice, and ensuring customers gain maximum value from their technology investments.
Working closely with both clients and internal technical teams, you will act as a trusted adviser, helping businesses align their IT services and solutions with their wider business objectives.
As a Technical Account Manager, you will be responsible for managing a portfolio of key customer accounts, ensuring exceptional service delivery and identifying opportunities for continuous improvement.
Key Responsibilities
- Building and maintaining strong relationships with key client stakeholders.
- Conducting regular service reviews and account management meetings.
- Providing strategic guidance and recommendations to customers.
- Identifying opportunities to enhance customers' IT environments and services.
- Liaising with technical, service delivery and project teams to ensure successful outcomes.
- Producing account plans, service reports and technology roadmaps.
- Supporting contract renewals and identifying opportunities for account growth.
- Monitoring customer satisfaction and driving service improvements.
- Managing escalations and ensuring issues are resolved effectively and professionally.
- Acting as the voice of the customer across the organisation.
Experience Required
- Previous experience as a Technical Account Manager, IT Account Manager, Customer Success Manager or similar client-facing role.
- Strong knowledge of IT infrastructure, cloud solutions and managed services.
- Excellent relationship-building and stakeholder management skills.
- The ability to translate technical concepts into clear business benefits.
- Strong commercial awareness and experience developing client accounts.
- Excellent communication, presentation and organisational skills.
- A proactive, consultative and customer-focused approach.
- The ability to work collaboratively with technical and commercial teams.
- Knowledge of Microsoft 365 and Azure technologies.
- Experience within a Managed Service Provider (MSP) environment.
Location: Hybrid / London (2 days per week)
Salary: £70,000-75,000 + commission
Must be eligible to work in the UK.
Technical Account Manager in England employer: Context
As a leading technology solutions provider, our company offers an exceptional work environment that fosters innovation and collaboration. With a strong focus on employee growth, we provide ample opportunities for professional development and career advancement, all while enjoying the flexibility of remote work. Join us to be part of a dynamic team that values creativity and is committed to delivering cutting-edge solutions across various sectors.
