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For Companies At a Glance
- Tasks: Resolve complex technical issues and manage exciting projects like office moves and O365 migrations.
- Company: Join a dynamic Managed Services Provider known for its innovative solutions and supportive culture.
- Benefits: Enjoy a competitive salary, professional development opportunities, and a collaborative work environment.
- Why this job: Be the go-to expert in tech, make a real impact, and grow your skills in a vibrant team.
- Qualifications: Proven experience in IT support, strong problem-solving skills, and a passion for technology.
- Other info: This role is office-based in Preston, perfect for those who thrive in a hands-on environment.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity has arisen for a skilled 3rd Line Engineer to join our Managed Services Provider (MSP) client. As the final escalation point for all technical issues, you will play a pivotal role in ensuring exceptional service delivery while gaining exposure to regular project work (office moves, email/O365 migrations etc.).
3rd Line Engineer employer: Context
Contact Detail:
Context Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Engineer
✨Tip Number 1
Familiarise yourself with the latest technologies and tools relevant to a 3rd Line Engineer role, such as O365 migrations and network troubleshooting. This knowledge will not only boost your confidence but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the Managed Services Provider sector. Attend industry events or join online forums where you can connect with others in similar roles. This can lead to valuable insights and potentially even referrals for job openings.
✨Tip Number 3
Prepare for technical interviews by practising common scenarios you might face as a 3rd Line Engineer. Think about how you would handle escalated issues and be ready to discuss your problem-solving approach in detail.
✨Tip Number 4
Showcase your soft skills during the interview process. As a 3rd Line Engineer, communication and teamwork are crucial. Be prepared to share examples of how you've effectively collaborated with colleagues or resolved conflicts in past roles.
We think you need these skills to ace 3rd Line Engineer
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a 3rd Line Engineer. Highlight your experience with technical issues, service delivery, and project work in your application.
Tailor Your CV: Make sure your CV reflects relevant skills and experiences that align with the job description. Emphasise your technical expertise and any previous roles in Managed Services or similar environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and problem-solving. Mention specific projects you've worked on, such as office moves or email migrations, to demonstrate your hands-on experience.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for a technical role.
How to prepare for a job interview at Context
✨Showcase Your Technical Expertise
As a 3rd Line Engineer, you'll need to demonstrate your technical skills. Be prepared to discuss specific technologies you've worked with, such as O365 migrations or network troubleshooting. Highlight any relevant certifications or projects that showcase your expertise.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples where you successfully resolved complex technical issues or managed critical incidents. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand the Company’s Services
Research the Managed Services Provider and understand their service offerings. Familiarise yourself with their client base and the types of projects they undertake. This knowledge will help you tailor your answers and show genuine interest in the role.
✨Demonstrate Team Collaboration Skills
As the final escalation point, collaboration is key. Be ready to discuss how you've worked with other teams or departments to resolve issues. Highlight your communication skills and ability to work under pressure, as these are crucial in a fast-paced environment.
