At a Glance
- Tasks: Build strong client relationships and provide strategic IT advice to enhance their technology investments.
- Company: Join a thriving Microsoft Managed Services Provider with a focus on customer success.
- Benefits: Competitive salary, commission, hybrid work model, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous improvement and customer satisfaction.
- Why this job: Make a real impact by helping businesses align IT solutions with their goals.
- Qualifications: Experience in client-facing roles with strong IT knowledge and relationship-building skills.
The predicted salary is between 60000 - 70000 £ per year.
Technical Account Manager
Location
Hybrid / London (2 days per week)
Salary
Job Type
Full-Time, Permanent
We are recruiting on behalf of a successful and growing Microsoft Managed Services Provider seeking an experienced and customer-focused
Technical Account Manager to join their team.
This is an excellent opportunity for a technically minded professional who enjoys building long-term client relationships, providing strategic advice, and ensuring customers gain maximum value from their technology investments.
Working closely with both clients and internal technical teams, you will act as a trusted adviser, helping businesses align their IT services and solutions with their wider business objectives.
As a Technical Account Manager, you will be responsible for managing a portfolio of key customer accounts, ensuring exceptional service delivery and identifying opportunities for continuous improvement.
Key Responsibilities
- Building and maintaining strong relationships with key client stakeholders.
- Conducting regular service reviews and account management meetings.
- Providing strategic guidance and recommendations to customers.
- Identifying opportunities to enhance customers' IT environments and services.
- Liaising with technical, service delivery and project teams to ensure successful outcomes.
- Producing account plans, service reports and technology roadmaps.
- Supporting contract renewals and identifying opportunities for account growth.
- Monitoring customer satisfaction and driving service improvements.
- Managing escalations and ensuring issues are resolved effectively and professionally.
- Acting as the voice of the customer across the organisation.
Experience Required
- Previous experience as a Technical Account Manager, IT Account Manager, Customer Success Manager or similar client-facing role.
- Strong knowledge of IT infrastructure, cloud solutions and managed services.
- Excellent relationship-building and stakeholder management skills.
- The ability to translate technical concepts into clear business benefits.
- Strong commercial awareness and experience developing client accounts.
- Excellent communication, presentation and organisational skills.
- A proactive, consultative and customer-focused approach.
- The ability to work collaboratively with technical and commercial teams.
- Knowledge of Microsoft 365 and Azure technologies.
- Experience within a Managed Service Provider (MSP) environment.
Must be eligible to work in the UK.
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Technical Account Manager employer: Context Recruitment
Join a dynamic and rapidly growing organisation in London, where you will be part of a dedicated M&A team that values collaboration and innovation. With a hybrid working model, competitive daily rates, and a strong focus on employee development, this role offers a unique opportunity to contribute to meaningful business transformations while enjoying a supportive work culture that encourages professional growth and engagement across both business and technology domains.
