At a Glance
- Tasks: Implement and optimise software solutions while delivering training and support to customers.
- Company: Join a successful software solutions provider with a focus on growth and innovation.
- Benefits: Up to £40,000 PA, hybrid working, and opportunities for career development.
- Other info: Dynamic role with potential for UK and international travel.
- Why this job: Be part of exciting projects that make a real difference for customers.
- Qualifications: Experience in software configuration, strong SQL skills, and excellent communication.
The predicted salary is between 40000 - 40000 £ per year.
We're recruiting on behalf of a successful software solutions provider seeking a Professional Services Consultant to join their growing team. This is a varied, customer-facing role combining software implementation, system configuration, testing, training, technical support and project delivery. You'll work closely with customers to implement and optimise business-critical software solutions while gaining exposure to the full project lifecycle. You are a motivated and technically capable professional who enjoys solving problems, working with customers and delivering successful software solutions. You'll be organised, adaptable and keen to develop your career within software consultancy and professional services.
Key Responsibilities:
- Configure and implement software solutions for customers
- Deliver customer projects, training and system rollouts
- Support User Acceptance Testing (UAT) and go-live activities
- Investigate and resolve customer issues
- Write and maintain project and technical documentation
- Design and execute test plans and test scripts
- Work closely with development and technical teams to resolve issues
- Provide ongoing customer support and consultancy
Requirements:
- Experience configuring or supporting software applications
- Strong SQL querying and data analysis skills
- Customer-facing technical support or implementation experience
- Excellent communication and stakeholder management skills
- Strong troubleshooting and problem-solving ability
Desirable skills:
- XML, XSLT, HTML, APIs or SSRS
- Software implementation or Professional Services experience
- User training delivery
- Workflow, document management or financial software solutions
- Project management or software testing experience
The role may involve UK and occasional international travel. Hybrid working once passed probation, 1-2 days per week on site. This is an excellent opportunity for a Professional Services Consultant looking to work on varied, customer-facing projects within a stable and growing organisation.
Professional Services Consultant in Southampton employer: Context Recruitment
Join a dynamic software solutions provider in Southampton, where you'll thrive in a hybrid working environment that promotes flexibility and work-life balance. With a strong focus on employee development, you'll have access to ongoing training and career growth opportunities while collaborating with a supportive team dedicated to delivering exceptional customer service. This role not only offers competitive remuneration but also the chance to engage in diverse projects that make a real impact for clients.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Services Consultant in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to software consultancy. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in previous roles, especially those involving customer support or software implementation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Professional Services Consultant in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your experience with software implementation, customer support, and any relevant technical skills like SQL or XML. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your problem-solving skills and customer-facing experience – we love that!
Showcase Your Technical Skills:Since this role involves a lot of technical work, make sure to highlight your technical skills clearly. Whether it's SQL querying or software configuration, let us know how you've used these skills in past roles. We’re keen to see your expertise!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Context Recruitment
✨Know Your Software Inside Out
Make sure you’re familiar with the software solutions the company provides. Brush up on your SQL querying and data analysis skills, as these will likely come up in the interview. Being able to discuss specific examples of how you've configured or supported software applications will show that you're the right fit for the role.
✨Show Off Your Customer-Facing Skills
Since this role is customer-facing, prepare to share experiences where you've successfully interacted with clients. Think about times when you delivered training or resolved issues. Highlight your excellent communication and stakeholder management skills, as these are crucial for a Professional Services Consultant.
✨Prepare for Problem-Solving Questions
Expect questions that assess your troubleshooting and problem-solving abilities. Be ready to walk through a challenging situation you faced, how you approached it, and what the outcome was. This will demonstrate your capability to handle customer issues effectively.
✨Understand the Project Lifecycle
Familiarise yourself with the full project lifecycle, especially in relation to software implementation. Be prepared to discuss your experience with User Acceptance Testing (UAT) and go-live activities. Showing that you understand these processes will give you an edge in the interview.
