At a Glance
- Tasks: Provide 1st line support and troubleshoot software issues for clients.
- Company: Leading software provider with a strong team culture and customer focus.
- Benefits: Competitive salary, hybrid working, and excellent training opportunities.
- Other info: Great long-term career progression and dynamic work environment.
- Why this job: Kickstart your career in tech with hands-on experience and real impact.
- Qualifications: Degree in Computing or related field; strong problem-solving skills.
The predicted salary is between 27500 - 27500 £ per year.
Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Graduate Software Support Analyst to join their growing team on a permanent basis. This is an excellent opportunity for a recent graduate looking to build a long‑term career within software support, gaining exposure to a wide range of technologies, systems and client environments.
Working within a small, highly capable support team, you will assist clients with technical issues, software updates and system troubleshooting while developing hands‑on experience across 1st–3rd line support. You will gain exposure to databases, scripting, Windows environments and complex enterprise software solutions, with structured progression and ongoing learning opportunities. The company is highly customer‑focused, with an excellent reputation for delivering quality solutions and outstanding service to clients across a range of sectors.
Key Responsibilities:- Provide 1st line support for client software solutions, logging and troubleshooting technical issues
- Assist with diagnosing and resolving software, database and configuration‑related problems
- Support software changes, patches and updates across hosted and customer environments
- Work with SQL and Oracle databases, including scripts and stored procedures
- Assist with customer training, user acceptance testing and ongoing technical support
- Collaborate with internal teams and clients to ensure timely issue resolution in line with SLAs
- Gain experience across Windows client/server environments, XML/XSL scripting and enterprise applications
- Progressively develop skills across 2nd and 3rd line support activities
- Ideally hold a degree (2:1 or above preferred) in Computing, Computer Science, Engineering, Physics, Maths, or a related technical subject
- Strong analytical and problem‑solving skills with an interest in software and technology
- Basic understanding of SQL, databases, or scripting concepts
- Excellent communication and interpersonal skills
- Motivated, enthusiastic and eager to learn within a technical environment
- Ability to work independently and collaboratively within a team
- Exposure to SQL, Oracle, XML/XSL, or Windows Server environments
- Understanding of software testing, troubleshooting, or scripting
- Placement year, internship, or university project experience within IT or software environments
This is an exciting opportunity to join a well‑established software company with a strong team culture, excellent training and genuine long‑term career progression opportunities. Hybrid working is available following probation.
Graduate Software Support Engineer – Hybrid Training in Southampton employer: Context Recruitment
Join a leading software provider in Southampton, where you'll be part of a dynamic team dedicated to delivering innovative solutions for business and finance processes. With a strong emphasis on employee development, you will benefit from structured training, hands-on experience across various technologies, and a supportive work culture that values collaboration and growth. This role offers the unique advantage of hybrid working after probation, allowing for a balanced work-life integration while you build a rewarding career in software support.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Software Support Engineer – Hybrid Training in Southampton
✨Tip Number 1
Network like a pro! Reach out to your university alumni, attend tech meetups, or join online forums. You never know who might have a lead on that perfect Graduate Software Support Engineer role.
✨Tip Number 2
Practice your technical skills! Brush up on SQL, databases, and scripting concepts. The more confident you are in these areas, the better you'll perform in interviews and assessments.
✨Tip Number 3
Tailor your approach! When you get an interview, research the company and prepare to discuss how your skills align with their needs. Show them you're not just another candidate; you're the one they want!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to show your enthusiasm for joining our team and getting involved in the exciting projects we have lined up.
We think you need these skills to ace Graduate Software Support Engineer – Hybrid Training in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight any relevant projects or coursework that showcase your analytical and problem-solving abilities, especially in software and technology.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention specific technologies or experiences that relate to the position, and don’t forget to show off your communication skills.
Showcase Your Technical Skills:Since this role involves working with SQL, databases, and scripting, make sure to mention any relevant experience you have. Even if it’s from university projects or internships, we want to see your hands-on experience and eagerness to learn more.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Context Recruitment
✨Know Your Tech Basics
Brush up on your understanding of SQL, databases, and scripting concepts. Since the role involves troubleshooting software and database issues, being able to discuss these topics confidently will show your potential employer that you're ready to dive into the technical side of things.
✨Show Off Your Problem-Solving Skills
Prepare examples from your studies or any projects where you successfully diagnosed and resolved technical issues. This could be during a placement, internship, or even a university project. Highlighting your analytical skills will demonstrate your fit for the role.
✨Communicate Clearly
Since this position requires excellent communication skills, practice explaining complex technical concepts in simple terms. You might be asked to assist clients with technical issues, so showing that you can communicate effectively is key.
✨Be Ready to Learn
Express your enthusiasm for ongoing learning and development. The company values motivated individuals who are eager to grow within a technical environment. Share your goals and how you plan to build your skills in software support.
