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- Tasks: Lead transformative workforce management projects using Genesys Cloud for major clients.
- Company: Join a leading CCaaS provider known for innovation and excellence.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Other info: Work collaboratively with experts and drive impactful change.
- Why this job: Shape the future of workforce management in a dynamic, remote environment.
- Qualifications: Experience with Genesys Cloud WFM and strong stakeholder engagement skills.
The predicted salary is between 60000 - 70000 £ per year.
A market‑leading Contact Centre as a Service provider is expanding its Professional Services function and is seeking an accomplished Genesys Cloud WFM Specialist. This is an excellent opportunity to shape large‑scale workforce management transformations for major enterprise clients while working with one of the most innovative platforms in the industry.
Key Responsibilities
- Lead end‑to‑end WFM workstreams within complex Genesys Cloud implementations.
- Facilitate high‑quality workshops with operational, technical, and senior stakeholder groups.
- Translate business requirements into robust, scalable WFM solution designs.
- Configure, optimise, and deploy Genesys Cloud WFM capabilities across enterprise environments.
- Provide expert guidance on forecasting, scheduling, intraday management, and long‑term planning.
- Support change management, user adoption, and post‑deployment optimisation.
- Work collaboratively with solution architects, project managers, and customer teams to ensure successful delivery.
Experience required:
- Significant hands‑on experience with Genesys Cloud WFM in enterprise‑scale implementations.
- Proven ability to run workshops, gather requirements, and influence senior stakeholders.
- Strong understanding of contact centre operations and WFM best practice.
- Confident in designing and delivering complex WFM solutions.
- Excellent communication skills with a consultative, customer‑focused approach.
- Passionate about delivering high‑quality outcomes and driving operational improvement.
- Must be eligible for SC clearance.
- Must be based in the UK.
Genesys Cloud WFM Specialist in Sheffield employer: Context Recruitment
Contact Detail:
Context Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Genesys Cloud WFM Specialist in Sheffield
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to Genesys Cloud WFM. We recommend role-playing with a friend to get comfortable discussing your experience and how it aligns with the job.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies of past projects where you've successfully implemented WFM solutions. This will help you stand out and demonstrate your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Genesys Cloud WFM Specialist in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Genesys Cloud WFM Specialist role. Highlight your hands-on experience with Genesys Cloud WFM and any relevant projects you've led. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about workforce management and how you can contribute to our team. Don't forget to mention your experience in running workshops and influencing stakeholders.
Showcase Your Communication Skills: Since this role involves working with various teams and stakeholders, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can convey complex ideas effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our innovative team!
How to prepare for a job interview at Context Recruitment
✨Know Your Genesys Cloud Inside Out
Make sure you brush up on your Genesys Cloud WFM knowledge. Familiarise yourself with the latest features and best practices, especially around forecasting and scheduling. This will help you speak confidently about how you can leverage the platform to meet client needs.
✨Prepare for Stakeholder Engagement
Since you'll be facilitating workshops with various stakeholders, practice how you would gather requirements and influence decisions. Think of examples from your past experiences where you successfully navigated complex discussions and drove consensus.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. Highlight your ability to design and deliver complex WFM solutions, as this will demonstrate your expertise and problem-solving capabilities.
✨Communicate Clearly and Confidently
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. Use a consultative approach in your responses, showing that you understand the importance of customer focus and high-quality outcomes.