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- Tasks: Support users in navigating SharePoint, manage site organisation, and assist with data migration.
- Company: Join a leading Critical National Infrastructure client focused on digital transformation.
- Benefits: Enjoy hybrid work options and competitive pay of up to £500 per day.
- Why this job: Be part of a dynamic team, enhance user experience, and contribute to impactful projects.
- Qualifications: Strong communication skills and SharePoint end-user experience required; no technical expertise needed.
- Other info: Contract lasts 2.5 months with potential for extension; work in London two days a week.
The predicted salary is between 36000 - 60000 £ per year.
PLEASE NOTE - THIS ROLE IS NOT A TECHNICAL SPECIALIST ROLE.
Our Critical National Infrastructure (CNI) client is in need of a SharePoint Support Specialist to join their team to work collaboratively with their existing applications team. As part of their ongoing digital transformation, you will play a pivotal role in ongoing SharePoint initiatives.
Key Responsibilities:
- Site Usage Review & Cleanup: Identifying unused SharePoint sites, working through a process to confirm their status, and organising their deletion based on predefined conditions.
- Site Renaming & Organisation: Renaming SharePoint sites in line with new naming conventions and ensuring consistency across the platform.
- User Engagement & Training: Helping users understand and navigate SharePoint as an end user — answering queries, providing guidance, and assisting with adoption.
- Data Migration Support: Assisting in finalising migrations from on-premises file shares, focusing on user communication and support rather than technical data migration.
Requirements:
- Excellent communication skills - confident in speaking with users, gathering feedback, and offering guidance.
- Strong SharePoint end-user experience - able to organise sites, manage document libraries, and assist users in making the most of the platform.
- Detail-oriented and proactive - capable of methodically reviewing sites, structuring data, and ensuring consistency.
- Not an IT specialist - this is not a SharePoint admin or developer role, but rather someone who understands SharePoint from a business and user perspective.
Contract duration: 2.5 months (Likely to be extended)
Location: hybrid (2 days per week in London)
Inside IR35
Up to £500 p/d
SharePoint User Support Specialist employer: Context Recruitment
Contact Detail:
Context Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SharePoint User Support Specialist
✨Tip Number 1
Familiarise yourself with SharePoint's user interface and features. Since this role focuses on user support rather than technical aspects, understanding how users interact with SharePoint will help you provide better assistance and guidance.
✨Tip Number 2
Brush up on your communication skills. This position requires you to engage with users regularly, so practice explaining SharePoint functionalities in simple terms to ensure users feel comfortable and supported.
✨Tip Number 3
Network with current or former SharePoint users or support specialists. They can provide insights into common challenges and effective strategies for user engagement, which will be invaluable in your role.
✨Tip Number 4
Stay updated on the latest SharePoint features and best practices. Being knowledgeable about recent updates will not only enhance your confidence but also enable you to assist users more effectively during their transition to new functionalities.
We think you need these skills to ace SharePoint User Support Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a SharePoint User Support Specialist. Familiarise yourself with the key tasks such as site usage review, user engagement, and data migration support.
Tailor Your CV: Highlight your relevant experience with SharePoint, focusing on your end-user skills rather than technical expertise. Emphasise your communication skills and any previous roles where you've assisted users or provided training.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the company's needs. Mention specific examples of how you've helped users navigate platforms or improve their experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Context Recruitment
✨Showcase Your Communication Skills
Since this role requires excellent communication, be prepared to demonstrate your ability to engage with users. Share examples of how you've effectively communicated complex information in a simple way.
✨Highlight Your SharePoint Experience
Make sure to discuss your experience with SharePoint from an end-user perspective. Talk about specific instances where you helped organise sites or manage document libraries, as this will show your practical knowledge.
✨Be Detail-Oriented
Prepare to discuss how you approach tasks methodically. You might want to share examples of how you've reviewed and cleaned up data or organised information in previous roles, as attention to detail is crucial for this position.
✨Understand the User's Perspective
Since this role is not technical, focus on your understanding of user needs. Be ready to explain how you've supported users in navigating platforms like SharePoint and how you can assist in their adoption of new tools.
