At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for users.
- Company: Join a well-known organisation transforming its technology landscape.
- Benefits: Up to £37,000 PA, free transport, 25 days holiday, and more.
- Other info: Fully remote role with a supportive team and great career progression.
- Why this job: Be part of an exciting tech transformation and grow your career.
- Qualifications: Experience in IT support, Windows Server, and customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity? Find out below.
Up to £37,000 PA plus excellent benefits. Opportunity for an IT Support Analyst / Service Desk Engineer to join a well-known organisation undergoing significant technology transformation. A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country. You will be joining at a particularly exciting time for the business.
As an IT Support Analyst, you will be required to work within a small, highly capable team, responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA's. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and service providers as escalation points.
The role requires a motivated, self-starting individual. This is a fantastic opportunity for an individual looking to take the next step and progress with a rapidly developing company.
Role responsibilities:
- Provide technical IT support, covering multiple issues spanning all end-user-computing, infrastructure, business systems, telephony etc.
- Support projects as required.
- Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld.
- Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly.
- Receive and manage calls from internal staff via telephone, email and web portal when required.
- Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary.
Required skills and experience:
- Previous experience working as an IT Support Analyst/Engineer.
- Experience supporting Microsoft Windows Server based Infrastructure.
- Experience with ServiceNow.
- Experience with Windows 10, Office 365 and Active Directory.
- Basic networking knowledge (DHCP, DNS, TCP/IP).
- Printer management and support.
- Setup and administration of endpoints (laptops, desktops, mobile phones, tablets).
- Possess a positive can-do attitude and be able to communicate with users of all different technical levels.
- ITIL knowledge.
Salary up to £37,000 PA. The role offers excellent benefits, including free/heavily discounted public transport travel, 25 days holiday.
Service Desk Engineer fully remote employer: Context Recruitment
Join a dynamic and innovative organisation as a Service Desk Engineer, where you'll be part of a supportive team dedicated to delivering exceptional IT support during an exciting period of technological transformation. With competitive salary packages, generous benefits including free public transport, and ample opportunities for professional growth, this fully remote role offers a perfect blend of flexibility and career advancement in a reputable company that values its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer fully remote
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Context Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Context Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Context Recruitment!
✨Direct Apply to Context Recruitment
Let's not forget to apply directly through the Context Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Engineer fully remote
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Context Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Context Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Context Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
