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- Tasks: Provide top-notch IT support and resolve technical issues for users.
- Company: Join a well-known organisation transforming its technology landscape.
- Benefits: Up to £37,000 PA, free transport, 25 days holiday, and more.
- Why this job: Be part of an exciting tech transformation and grow your career.
- Qualifications: Experience in IT support, Windows Server, and customer service skills.
- Other info: Fully remote role with a supportive team and great career progression.
The predicted salary is between 30000 - 40000 £ per year.
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity? Find out below.
Up to £37,000 PA plus excellent benefits. Opportunity for an IT Support Analyst / Service Desk Engineer to join a well-known organisation undergoing significant technology transformation. A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country. You will be joining at a particularly exciting time for the business.
As an IT Support Analyst, you will be required to work within a small, highly capable team, responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA's. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and service providers as escalation points.
The role requires a motivated, self-starting individual. This is a fantastic opportunity for an individual looking to take the next step and progress with a rapidly developing company.
Role responsibilities:
- Provide technical IT support, covering multiple issues spanning all end-user-computing, infrastructure, business systems, telephony etc.
- Support projects as required.
- Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld.
- Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly.
- Receive and manage calls from internal staff via telephone, email and web portal when required.
- Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary.
Required skills and experience:
- Previous experience working as an IT Support Analyst/Engineer.
- Experience supporting Microsoft Windows Server based Infrastructure.
- Experience with ServiceNow.
- Experience with Windows 10, Office 365 and Active Directory.
- Basic networking knowledge (DHCP, DNS, TCP/IP).
- Printer management and support.
- Setup and administration of endpoints (laptops, desktops, mobile phones, tablets).
- Possess a positive can-do attitude and be able to communicate with users of all different technical levels.
- ITIL knowledge.
Salary up to £37,000 PA. The role offers excellent benefits, including free/heavily discounted public transport travel, 25 days holiday.
Service Desk Engineer fully remote employer: Context Recruitment
Contact Detail:
Context Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer fully remote
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Desk Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for IT Support Analyst roles and practice your answers. We recommend using the STAR method to structure your responses, so you can showcase your skills and experience effectively.
✨Tip Number 3
Show off your tech skills! If you have any relevant projects or experiences, create a portfolio or a personal website. This is a great way to demonstrate your capabilities beyond just a CV.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows us that you're genuinely interested in joining our team. Don't miss out on this opportunity!
We think you need these skills to ace Service Desk Engineer fully remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Engineer role. Highlight your experience with IT support, especially with Microsoft Windows Server and Office 365. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this opportunity and how your previous experiences have prepared you for this role. Let us know why you’re the perfect fit!
Show Off Your Soft Skills: Don’t forget to showcase your soft skills in your application. We value a positive can-do attitude and great communication, so share examples of how you've successfully interacted with users at different technical levels.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people quickly. We can’t wait to hear from you!
How to prepare for a job interview at Context Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft Windows Server, Office 365, and Active Directory. Be ready to discuss your previous experiences and how you've tackled specific IT issues. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with end-users, be prepared to share examples of how you've provided exceptional customer service in the past. Highlight your ability to communicate clearly with users of varying technical abilities, as this is crucial for success in the role.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is key for this position. Be ready to discuss how you've managed your workload to meet SLAs in previous roles. This shows that you take service excellence seriously and can handle the pressure of a fast-paced environment.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s technology transformation and how the Service Desk team fits into that vision. This not only demonstrates your interest in the role but also gives you a chance to assess if the company aligns with your career goals.