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- Tasks: Join us as a Service Desk Engineer, managing support requests and resolving tech issues.
- Company: Be part of a leading construction engineering firm in the heart of London.
- Benefits: Enjoy flexible working with 4 days on-site and 1 day remote after training.
- Why this job: Gain hands-on experience in a dynamic environment while enhancing your tech skills.
- Qualifications: Must have 2nd line support experience and knowledge of Windows OS, Active Directory, and M365.
- Other info: Initial 3-month contract with a strong chance of extension.
3 month initial contract with high chance of extension. £320 - £375 p/d (Inside IR35). IT department within a leading construction engineering business seeking a highly proactive and analytical service desk engineer for an initial 3 month contract (experienced 2nd line level). You’ll be based from a central London location - full time initially, moving to 4 days per week on-site, 1 day working from home once up to speed.
Responsibilities include:
- Logging of tickets and managing support requests through to resolution (both hardware and software)
- Installation and configuration of new hardware, software, and services
You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.
You’ll require experience supporting the following:
- Windows OS Support
- Active Directory / Entra ID and M365 / O365 Admin
- Microsoft Teams
- Supporting AV products
- Ideally an understanding of web gateway filtering
- An understanding of networking concepts including support of VPNs
- Experience working on a Service Desk / management and prioritization of ticket queues
Contact Detail:
Context Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows OS, Active Directory, and Microsoft Teams. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved technical issues under pressure. This will help you illustrate your ability to manage support requests effectively, which is crucial for a Service Desk Engineer.
✨Tip Number 3
Research the company’s culture and values, especially since they are in the construction engineering sector. Tailoring your conversation to align with their mission can set you apart from other candidates and show that you're genuinely interested in the role.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the work environment and expectations, which can be invaluable when preparing for your interview and understanding how to fit into their team.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service desk roles, particularly focusing on 2nd line support. Include specific examples of how you've managed support requests and resolved issues under pressure.
Craft a Strong Cover Letter: Write a cover letter that directly addresses the job description. Emphasise your understanding of helpdesk responsibilities and your experience with Windows OS, Active Directory, and Microsoft Teams. Show enthusiasm for the role and the company.
Highlight Relevant Skills: In your application, clearly outline your skills related to ticket management, hardware/software installation, and networking concepts. Mention any experience with VPNs and web gateway filtering, as these are key to the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Desk Engineer.
How to prepare for a job interview at Context Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows OS, Active Directory, and Microsoft Teams during the interview. Be prepared to discuss specific scenarios where you successfully resolved technical issues, as this will demonstrate your hands-on expertise.
✨Understand the Company’s Needs
Research the construction engineering business and understand their IT environment. Knowing how your role as a Service Desk Engineer fits into their operations will help you tailor your answers and show that you're genuinely interested in contributing to their success.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you manage support requests under pressure. Use examples from your past experiences to illustrate your analytical skills and how you prioritise tasks effectively, especially when dealing with multiple tickets.
✨Ask Insightful Questions
At the end of the interview, ask questions that reflect your understanding of the role and the company. Inquire about their ticketing system, team dynamics, or future projects. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
