Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Log and manage tickets, resolve hardware and software issues, and configure new systems.
- Company: Leading construction engineering business with a proactive IT department.
- Benefits: Competitive daily rate, potential contract extension, and hands-on experience.
- Why this job: Join a dynamic team and enhance your IT skills in a fast-paced environment.
- Qualifications: Experience in helpdesk support, Windows OS, Active Directory, and ticket management.
- Other info: Full-time onsite role with opportunities for growth in a supportive team.
A highly proactive and analytical service desk engineer for an initial 3 month contract, likely to extend. You will be based from their Crewe location.
Responsibilities include:
- Logging of tickets and managing through to resolution (both hardware and software)
- Installation and configuration of new hardware, software, and services
You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.
You will require experience supporting the following:
- Windows OS Support (Windows 10)
- Active Directory and Office 365 Admin
- Microsoft Teams
- Supporting AV products
- Ideally an understanding of web gateway filtering
- An understanding of networking concepts including support of VPNs
- Experience working on a Service Desk / management and prioritization of ticket queues
Working hours are 08:00 - 17:00 and you will be required onsite full time (this is not negotiable).
Service Desk Engineer employer: Context Recruitment
Contact Detail:
Context Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Get your networking knowledge up to scratch! Brush up on VPN support and web gateway filtering. This will show you're not just a ticket-logger but someone who understands the tech behind the scenes.
✨Tip Number 2
Practice your troubleshooting skills! Simulate common hardware and software issues you might face on the job. The more prepared you are, the more confident you'll feel when tackling real problems.
✨Tip Number 3
Don’t forget about your soft skills! Being proactive and analytical is key. Show that you can handle pressure and communicate effectively with users. A friendly attitude goes a long way in service desk roles!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows OS, Active Directory, and ticket management. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Engineer role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled tricky support issues in the past. We’re looking for someone who can think on their feet and manage pressure, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Context Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Active Directory, and Office 365. Be ready to discuss how you've handled support tickets in the past, especially with hardware and software issues. The more specific examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to demonstrate your analytical skills during the interview. Think of a time when you resolved a tricky issue under pressure. Share the steps you took to troubleshoot and how you prioritised tasks to get the job done efficiently.
✨Familiarise Yourself with Their Environment
Research the company’s IT setup and any tools they might be using. If you know they use Microsoft Teams or specific AV products, mention your experience with them. This shows you're proactive and genuinely interested in the role.
✨Ask Smart Questions
Prepare some insightful questions about their service desk processes and team dynamics. Asking about how they manage ticket queues or handle high-pressure situations can show that you’re thinking critically about how you’d fit into their team.
