Context Recruitment is seeking a Service Desk Manager for a Hybrid/London role within a managed services provider. You will own the Service Desk function and wider Service Operations, lead a team of 5+ engineers, and ensure SLAs and KPIs are met while embedding ITIL-aligned processes to boost consistency and customer satisfaction.
The role emphasizes service governance, continual improvement, and building strong customer relationships, with close collaboration to ensure smooth service delivery
#J-18808-Ljbffr
Senior Service Desk Lead – ITIL & MSP Operations employer: Context Recruitment
As a leading UK manufacturing organisation, we pride ourselves on fostering a dynamic and inclusive work culture that champions innovation and collaboration. Our Head of Digital Solutions role offers not only a competitive salary and benefits package, including a car allowance and performance bonus, but also the opportunity to lead transformative digital initiatives across multiple sites in the Midlands. We are committed to employee growth, providing ample opportunities for professional development and the chance to make a significant impact on our digital strategy and operational excellence.
