At a Glance
- Tasks: Provide 1st line support and troubleshoot software issues for clients.
- Company: Leading software provider with a strong team culture and excellent reputation.
- Benefits: Up to £27,500 PA, hybrid working, and ongoing training opportunities.
- Other info: Join a dynamic team with genuine long-term career progression.
- Why this job: Kickstart your career in tech with hands-on experience and real impact.
- Qualifications: Degree in Computing or related field; strong problem-solving skills.
The predicted salary is between 27500 - 27500 £ per year.
Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Graduate Software Support Analyst to join their growing team on a permanent basis. This is an excellent opportunity for a recent graduate looking to build a long-term career within software support, gaining exposure to a wide range of technologies, systems and client environments.
Working within a small, highly capable support team, you will assist clients with technical issues, software updates and system troubleshooting while developing hands-on experience across 1st–3rd line support. You will gain exposure to databases, scripting, Windows environments and complex enterprise software solutions, with structured progression and ongoing learning opportunities. The company is highly customer-focused, with an excellent reputation for delivering quality solutions and outstanding service to clients across a range of sectors.
Key Responsibilities:- Provide 1st line support for client software solutions, logging and troubleshooting technical issues
- Assist with diagnosing and resolving software, database and configuration-related problems
- Support software changes, patches and updates across hosted and customer environments
- Work with SQL and Oracle databases, including scripts and stored procedures
- Assist with customer training, user acceptance testing and ongoing technical support
- Collaborate with internal teams and clients to ensure timely issue resolution in line with SLAs
- Gain experience across Windows client/server environments, XML/XSL scripting and enterprise applications
- Progressively develop skills across 2nd and 3rd line support activities
- Ideally hold a degree (2:1 or above preferred) in Computing, Computer Science, Engineering, Physics, Maths, or a related technical subject
- Strong analytical and problem-solving skills with an interest in software and technology
- Basic understanding of SQL, databases, or scripting concepts
- Excellent communication and interpersonal skills
- Motivated, enthusiastic and eager to learn within a technical environment
- Ability to work independently and collaboratively within a team
- Exposure to SQL, Oracle, XML/XSL, or Windows Server environments
- Understanding of software testing, troubleshooting, or scripting
- Placement year, internship, or university project experience within IT or software environments
This is an exciting opportunity to join a well-established software company with a strong team culture, excellent training and genuine long-term career progression opportunities. Hybrid working is available following probation.
Graduate Software Support Analyst in Portsmouth employer: Context Recruitment
Join a leading software provider in Southampton, where you will be part of a dynamic and supportive team dedicated to delivering innovative solutions. With a strong emphasis on employee growth, you will benefit from structured training, hands-on experience across various technologies, and the opportunity to progress within the company. Enjoy a collaborative work culture that values customer focus and offers hybrid working options after probation, making it an ideal place for recent graduates to launch their careers in software support.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Software Support Analyst in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your university alumni, attend tech meetups, or join online forums. You never know who might have a lead on that perfect Graduate Software Support Analyst role.
✨Tip Number 2
Get your hands dirty with some practical experience. Whether it's through internships, personal projects, or contributing to open-source, showing off your skills in SQL and scripting can really make you stand out.
✨Tip Number 3
Prepare for those interviews! Brush up on common technical questions and practice explaining your thought process. Remember, they want to see how you tackle problems, so be ready to showcase your analytical skills.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight your enthusiasm for software support and the technologies mentioned in the job description.
We think you need these skills to ace Graduate Software Support Analyst in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight any relevant projects or coursework that showcase your analytical and problem-solving abilities, especially in software and technology.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention specific technologies or experiences that relate to the position, and don’t forget to show off your communication skills.
Show Your Passion for Learning:We love candidates who are eager to learn! In your application, mention any relevant courses, certifications, or personal projects that demonstrate your commitment to developing your technical skills, especially in areas like SQL or scripting.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Context Recruitment
✨Know Your Tech Basics
Make sure you brush up on your knowledge of SQL, databases, and scripting concepts. The role involves a lot of technical troubleshooting, so being able to speak confidently about these topics will impress the interviewers.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled technical issues in the past, whether from university projects or internships. Highlighting your analytical skills and how you approach problem-solving will demonstrate your fit for the role.
✨Communicate Clearly
Since this position requires excellent communication skills, practice explaining complex technical concepts in simple terms. This will show that you can effectively assist clients and collaborate with internal teams.
✨Express Your Enthusiasm to Learn
The company values motivated individuals eager to grow. Be sure to convey your passion for technology and your desire to develop your skills further. Mention any relevant experiences that showcase your eagerness to learn.
